Duty Manager - Full Time
An exciting opportunity has arisen for a proactive and charismatic individual to step into a Duty Manager position and contribute to the overall success of the business. Reporting to the Assistant Store Manager, a Duty Manager has a critical role in maintaining store appearance, security, service level and productivity at all times.
Hours and days are as follows:- Tuesday to Saturday - 12:00pm - 9:30pm (45 Hours)
You will be a charismatic leader with excellent communication and leadership skills and have a proven ability to inspire and drive team performance through leading by example and pushing productivity.
Duties include but not limited to the following:- Circulating around the shop floor on regularly to ensure the maintenance of the store's overall appearance
- Monitoring department staff to ensure service and productivity levels are maintained
- Ensuring end of day procedures are completed as per individual department requirements
- Dealing with customer and staff complaints, issues and enquiries as required.
- Ensuring that staff present themselves professionally to store guidelines, and meet the agreed service standard at all times
- Ensuring product merchandising standards in the departments consistently provide an attractive shopping experience for the customers, meet the established criteria and ensuring that staff present themselves professionally to store guidelines
- Ensuring regulatory compliance across the departments in all areas relating to regulatory impact, including but not limited to compliance with store policies, the Food Control Plans and Health and Safety program, and Fuel site compliance
- Excellent problem solving and decision making skills
- Outstanding customer focus and complaint management skills
- Strong knowledge of retailing practices
- Excellent time management and prioritising skills
If you are a hard working and driven individual with aspirations in team leadership and personal development within Retail and Supermarkets, this position is for you. Upon application, please supply a Cover Letter outlining why this position suits you, and your experience in leading teams!