[ref. t82515404] Christchurch - Customer Success Specialist - Outbound Sales
A Bit About our client
Our client is a New Zealand-based tech company passionate about helping businesses thrive with smart GPS tracking solutions. Our technology supports industries like agriculture, construction, and transport to run safer, smoother, and more efficiently.As we continue to grow, we're looking for a friendly, driven specialist to join our Customer Success team and focus on outbound growth.
About the Role
Do you love connecting with people, uncovering opportunities, and getting things done? In this role, you'll take the lead on reaching out to our existing customers-building relationships, identifying sales opportunities, and encouraging referrals.Think of yourself as the friendly expert who helps customers get more value from their tools while opening doors for new solutions.
Most of your time will be spent engaging proactively with our customer base, but you'll also pitch in with occasional support queries when needed.
What You'll Be Doing
**??70% Outbound Engagement & Sales**- Connect with existing customers to explore opportunities for:
- Additional devices
- Add-on features (like sensors, driving alerts, etc.)
- Subscription upgrades
- Referrals and testimonials
- Use HubSpot to manage leads and grow your pipeline
- Support marketing campaigns and upsell initiatives
- Educate customers with engaging, value-focused conversations
- Handle overflow customer queries and basic support requests
- Assist with device orders, account questions, and system navigation
- Direct complex issues to the right support team
What We're Looking For
**Must-Haves:**- 2+ years in customer success, outbound sales, or account management
- Clear, confident communicator with persuasive skills
- Familiar with CRM tools (we use HubSpot)
- Energetic, curious, and proactive
- Willing to learn the product and grow into the role
- Experience with GPS tracking, fleet tech, or IoT
- Familiarity with the agri, trade, or construction sectors
- Background in SaaS sales or support
- Base salary + performance commission
- Ongoing training and onboarding
- Eligibility for our Employee Share Option Program (ESOP)
- Supportive leadership and great team culture
- Real opportunities to step into more senior roles down the track
If you're a people person with a passion for tech, we'd love to hear from you! Please click APPLY now!
*"By applying for this job, you confirm you have read www.adecco.co.nz/privacy-policy/ and consent to the Collection Statement located via https://www.adecco.co.nz/collection-statement/*
*By proceeding, you agree to receive marketing e-mails from The Adecco Group and acknowledge you can opt out at any time.*
*As one of the world's largest employers, we believe in talent not labels, and focus on the diverse and unique skills our people bring. Our commitment to equal opportunity, inclusion, and diversity is part of our broader dedication to respecting fundamental human rights across our value chain.We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued."*