Operations Supervisor
Operations Supervisor - Invercargill
At FIRST Security, we’re proud to be New Zealand’s trusted leader in integrated security services. Our people are at the heart of what we do – delivering protection with professionalism, integrity, and service excellence.
We’re looking for an experienced and motivated Operations Supervisor to join our Whakatane branch. This is a key leadership role, responsible for team performance, workforce planning, and day-to-day operational delivery.
About the Role
Reporting to the Branch Manager, you’ll lead a team of security professionals, ensuring smooth operations, compliance, and a culture of safety and continuous improvement. You'll oversee rostering, training, incident response, and quality assurance while maintaining strong relationships with clients and internal teams.
What You’ll Be Doing- Lead and support team performance and development
- Manage rosters, recruitment, onboarding, and training
- Drive high standards of service delivery and safety
- Monitor financial and operational performance
- Handle escalations and ensure compliance with policies and legislation
- Identify and implement process improvements
- Proven experience leading teams in operational environments
- Excellent communication and problem-solving skills
- Strong initiative, flexibility, and ethics
- Familiarity with workforce planning and service delivery KPIs
- A current NZ Certificate of Approval (COA), or eligibility to obtain one
- 3+ years in an operations or supervisory role
- A trusted leadership role in a respected NZ company
- Supportive team environment with career development opportunities
- Competitive pay and benefits
- Ongoing training and professional growth
If you’re a capable leader ready to drive service excellence and team success, apply now!