Measure & Fit Specialist and Sales Support
- Dual role based in Trentham, Wellington
- Monday - Friday hours, immediate start available
- Join the Tactical Solutions Team!
Do you have a passion for precision, service, and teamwork? Are you calm under pressure, naturally organised, and great with people? Tactical Solutions is looking for a proactive, professional, and personable individual to join our high-performing team in a unique dual-role position.
This role combines two essential functions:- Measure & Fit Specialist - ensuring the safe, accurate fitting of our industry-leading Body Armour Systems (BAS)
- Sales Support - providing seamless assistance to our sales team and outstanding service to our customers
About Tactical Solutions
At Tactical Solutions, we're trusted by government agencies, frontline responders and private sector partners to deliver the equipment that keeps people safe. From protective apparel to smart technologies, we pride ourselves on delivering with professionalism, innovation, and care.Our success depends on great people - and that's where you come in.
Key Responsibilities
Measure & Fit (Primary Focus)
You will be the face of Tactical for customers being fitted with Body Armour Systems. This hands-on, customer-facing work includes:- Measuring and fitting customers to exact BAS standards
- Demonstrating and explaining product use
- Entering data into our ERP system
- Organising M&F schedules with customer contacts
- Clarifying product needs before fittings
- Meeting service-level KPIs
- Completing relevant admin tasks to support the process
- Keeping the M&F workspace tidy and presentable to all customers
Sales Support (Secondary Focus)
You'll also be an essential support hub for the wider Sales Team, contributing to excellent service delivery and operational efficiency. Duties include:- Assisting with order processing, quotes and purchase orders
- Managing warranty claims, returns, exchanges and complaints
- Handling inbound sales enquiries and ensuring timely responses
- Liaising with the Warehouse, Finance, and IT teams - assisting with dispatch of customer orders from storeroom, or from other Tactical warehouses as required
- Providing phone/email support to resolve customer queries
- Staying informed about products to confidently field enquiries or refer as needed
- Helping maintain web order flow
- Being a go-to team member, supporting colleagues practically and professionally
What We're Looking For
This is not a traditional sales or account management position - but relationship-building, initiative and customer focus are essential. You'll need:- Strong interpersonal skills with a clear, confident communication style
- High attention to detail and accurate data entry
- A calm, adaptable approach in fast-paced settings
- A self-motivated and collaborative mindset
- Professional presentation and customer-facing experience
- A desire to "own" your work and do what's right
- Excellent organisation and time management
You may come from a background in retail, customer service, healthcare, sales administration - or any role where precision, service and empathy matter. Previous experience in the apparel or uniform markets would be very useful, although specific training in BAS fitting will be provided.
Why Tactical?
We offer:- A stable full-time role in a trusted, growing company
- A supportive, inclusive team culture
- The opportunity to work with respected government and frontline clients
- A mix of desk-based and in-person work - no two days are the same
- Career development for those who show initiative and ability
Ready to Join Us?
If you're a team player with great communication skills, strong attention to detail, and a professional attitude, we'd love to hear from you. This is your chance to contribute to something meaningful - equipping those who protect and serve with the best.
Apply now with your CV and a cover letter telling us why this role is right for you.
Please Quote Reference Number 12538