Shift Supervisor - Thames

placeThames calendar_month18/04/2025

This position is Wednesday -Saturday. 7.30am-3pm

Customer Services
Friendly, prompt and efficient customer service
Process orders in an efficient and timely manner
Prepare all orders as per SUBWAY® store procedures
Process all Point of Sale transactions in an accurate and timely manner
Deliveries
Respond to customer enquiries
Deal with difficult and irate customers
Provide information on products
Up-sell on Promotions and Specials

Training of new Sandwich Artist™ as required

Store Merchandising
Receive deliveries and check in stock
Daily bread counts
Food preparation including bread and cookie baking
Complete weekly and monthly stock takes

Ensure stock control is maintained and rotated

Food Safety
Comply with Food Code of Practice
Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
Carry out temperature checks and record as per company process

Complete daily and weekly cleaning schedules as per cleaning chart

Cashier Operations
Count end of shift monies

Complete administration accurately

Occupational Health & Safety
Follow safety procedures to prevent injury

Provide a safe work environment for employees and customers

Personal Qualities
Maintain high personal presentation in the provided uniform to meet SUBWAY® and customer expectations
Work as a team member

Complete training courses as directed by the Subway Manager

Key Challenges
Ensure customers are served in an efficient and friendly manner
Maintain high personal standards in both presentation and work habits
Ensure that Health and Safety standards are met

Complete daily work routines in an efficient and timely manner

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