Reservations Assistant - Blenheim
About us - Ko wai matou
Marlborough Tour Company boasts a family of businesses that include Marlborough Tour Company (Touring), Cougar Line Water Taxis, the Pelorus Mail Boat, Wilderness Guides, Marlborough Sounds Adventure Company and Punga Cove Resort & Furneaux Lodge within the Marlborough Sounds.
About the Role - Mo tenei turangi mahi
Reporting to the Reservations Manager, this pivotal customer facing role encompasses all aspects of customer service and reservations for the Marlborough Tour Company business unit. Our customers range from Tourism trade partners through to locals using our services to transport freight to their homes, so you need to be creative, dynamic and adaptable to customer demands.
About You - Ko nga wheako ou
Previous experience in a similar role is ideal, as is your commitment and understanding of what ‘Exceptional Customer Service’ is.
Ideally you will possess:- The skills to pick up new systems quickly, able to problem solve and be outcome focused
- Working knowledge of the Tourism industry and understanding of reservations and sales
- Previous experience working with industry systems such as IBIS, STAAH and Preno would be an advantage
- Well organised with the ability to multi-task and complete detailed high-quality bookings accurately
- Excellent communication skills both verbal and non-verbal
- Strong understanding of the importance of exceptional customer service to the successful sales process
- Able to work independently unsupervised and within a tight team
- Confidence in written and oral communication given the broad range of our local, national and international customers
- Existing knowledge of local business partners and supply chains throughout Marlborough
- A supportive management team behind you and a great team to work with!
- On the job training to ensure you are successful
- Remuneration commensurate with your experience
Start date: 1st October 2025 - 4th April 2026
Only NZ Residents or visa holders with excellent spoken English and unlimited working eligibility need apply.NO sponsorship opportunities will exist. Marlborough Tour Company is an accredited and equal opportunity employer, and all new employees must be able to pass a pre-employment Drug and Alcohol Test.
For more information please see: www.marlboroughtourcompany.co.nz
Applications will be reviewed as they are received so apply now. Job description is available on request.
Outline your suitability - forward your CV to: hr@marlboroughtourcompany.co.nz