Ground Crew & Customer Service - Hokitika
About us:
Fox Franz HeliServices is a trusted and long-standing helicopter service provider, offering world-class scenic flights and aviation support across South Westland. Operating from bases in Franz Josef, Fox Glacier and Haast, we provide unforgettable experiences for international and domestic travellers, while also supporting local agencies such as the Department of Conservation.
We are currently seeking customer service and ground crew team members at our Franz Josef and Fox Glacier bases. Multiple positions are available, and for the right candidate, there is a pathway to a future Base Manager role - ideal for someone who demonstrates strong leadership potential and commitment to operational excellence.
The Role:
As part of our front-line team, you will be responsible for:
- Welcoming and assisting customers at our scenic flight bases
- Managing phone and in-person enquiries
- Coordinating bookings and processing reservations
- Supporting pilots and flight operations as part of the ground crew
- Daily operational support and hands-on teamwork
What You'll Bring:
- A positive attitude and a genuine interest in tourism and aviation
- Excellent communication and customer service skills
- Ability to multitask in a fast-paced, dynamic environment
- A full drivers licence preferred
- Confidence with EFTPOS/cash handling and basic invoicing (training provided)
- Be part of a passionate, supportive and professional team
- Work in one of New Zealand's most spectacular locations
- Opportunities for career development, including potential advancement to a Base Managers role
- Unique and rewarding industry with no two days the same
Apply now if you're ready to bring energy, reliability and a customer-first approach to a role that offers adventure, growth, and a front-row seat to the beauty of South Westland.