Customer Service Representativeat Health New Zealand - Te Whatu Ora Waitematā -
We screen over 20,000 wāhine each year, and we pride ourselves on consistently delivering a positive experience for our clients.About the RoleWe are looking for a Customer Service Representative to work at our Greenlane office. The primary responsibility of the role will be assisting with inbound and outbound calls to our call centre, supporting client bookings and follow-up as needed.
The usual hours of work are Monday to Friday, 8am to 4.30pm with occasional weekend cover if required.This role is responsible for providing an efficient, customer-focussed service to our clients, ensuring they experience a positive interaction.The role involves enrolling clients into the Breast Screening program through various channels, ensuring clients receive necessary forms, and following up with those who haven't responded to invitations.
Additionally, the position requires prompt outreach to clients who miss appointments, assistance in rescheduling, and providing advice to clients and primary care regarding appointments and screening/treatment pathways.This role is covered by the PSA National Health Administration Workers collective agreement and is mapped to band 3.
Click here to view the position description.About UsHealth New Zealand Waitematā provides health services to approximately 650,000 residents of the North Shore, Waitakere, and Rodney areas. It has the largest population of any district health area.For more information on living and working in Waitematā District, click here.About youAs you will be the first point of contact for many of our clients, experience in a customer-focussed role and a warm, welcoming demeanour is essential.
Youll be able to work independently and have a flexible attitude. You will also be able to demonstrate a high-level of tact when interacting with staff and clients in what can be an emotionally demanding situation.If this sounds like you, and youre interested in making a positive impact to the health of wāhine, apply online today!Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.How to ApplyTo apply please click apply now.
All applications must be submitted through our online careers portal by 20 February 2026. If you have any questions about the role, please contact Sarah Kneller Recruitment Consultant via sarah.kneller@tewhatuora.govt.nz.We will review applications as received and may proceed with the recruitment process before the closing date of this advert.Job reference: WDHB21026