Food and Beverage Duty Manager
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
About The Role - Te mahi
We are seeking individuals who are passionate about hospitality and have extensive experience in Conference and Events as well as Restaurant and Bar. In this role, you will be responsible for managing an efficient and exceptional service experience for our guests.The ideal candidate should have strong conference and events background and knowledge.
We offer a variety of Conference and Events space and breakfast, lunch, and dinner in our Visaya restaurant and bar.
This is a Full Time (minimum 32 hours per week) based at Sudima Auckland Airport Hotel. The salary for this position will be 47,756.00 per year.
Responsibilities | Ngā haepapa
The Food & Beverage Duty Manager is responsible for all Conference and Events. Will assist in the restaurant and bar when required. The responsibilities of this role are to:
- Understanding the individual requirements for each event
- Producing event sheets and plans
- Researching and liaising with vendors (catering, decorators, musicians, etc)
- Coordinating events and conferences across our busy hotel and working with various teams within the business to ensure each event is a success
- To conduct site visits with client on both accommodation and conference rooms
- Attend to telephone, email or walk in enquiries in a timely and professional manner
- Establish and maintain a rapport with all clients, anticipating their needs and fulfilling their request with a view to professional guest service
- Ensure correct, accurate, and timely billing is communicated with clients
- Following up on present and future enquiries in a timely and professional manner
- Assist with events if and when required, this may involve setting up rooms at short notice
- Meet and Greet with clients when they have a conference or event at the hotel
- Drive revenue to achieve and exceed budgeted revenue
- Conduct daily Duty Manager reports for the Hotel Manager
- Conduct and/or supervise cash handling and banking procedures
- Controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
- Maintain a comprehensive and current understanding of Liquor Licensing Laws and Host Responsibility.
- Ensure that all colleagues understand and uphold the hotel's code of responsible service of alcohol
- Ensure compliance of Health and Safety regulations including the timely recording and investigation of any accidents, injuries, or near misses
- Communicate effectively with subordinates and managers.
- Handle and resolve guest complaints efficiently
- Conduct effective shift briefings to ensure all staff are aware of VIPs, special occasions, daily specials, and upselling opportunities
Requirements
A commitment to being a reliable member of the team
Be able to work a rotational roster that covers seven days a week including weekends and holidays.
A NZ Diploma, or 3 years experience in a relevant role in the Hospitality and Tourism sector may substitute for the qualification.
Ability to work unsupervised, on your own and as part of a team
You will have:
- A valid General Manager License (GM License) and a LCQ qualification
- Work as part of a team to deliver exceptional service and dining experiences
- Ability to remain calm and composed under pressure, willing to go the extra mile to ensure guests have a memorable experience
- Outstanding communication and customer service skills with strong attention to detail
- Desire to learn and grow within the hospitality industry
- Prior experience in conference and events
- Flexibility to work outside normal hours as required (including early morning shifts, late finishes, weekends, and public holidays)
- Availability to work on a rotating roster
Benefits
We are all valued | He kura te tangata- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Meals on duty and uniform provided
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone.Please let us know how we can support you in presenting your best self.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued