Trade Support Team Member - Cranford street - Christchurch
This role will see you be responsible for providing exceptional customer service and support to our Account Managers, suppliers, and customers. Your main objective will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs.
Daily you will be responsible for -- Actioning customer enquiries by phone, email & walk-in customer contact.
- Seek out value-added solutions for internal and external customers.
- Take clear briefs from stakeholders on what is to be quoted and prepare document details as needed.
- Daily and weekly planning with account managers & team leaders to ensure all opportunities are captured.
- Providing customers with product advice, quotes, and pricing information as well as tailored solutions
We have 2 full time permanent full-time role, offering 40 hours a week, Monday-Friday, based in Cranford Street and Riccarton branch.
About you:
- Proven Customer Service and/or Sales Experience
- Building Industry experience is not a must, but a desire to learn about our products & processes.
- Excellent communication abilities, in both verbal and written with the capability to provide personalized solutions.
- Be able to work under pressure and organise your time and environment for maximum efficiency.
- Computer literacy is important, confident user of Outlook, word & general computer software, however, full training will be given on our in-house computer systems.
Our Benefits:
- Competitive base salary and staff-buying privileges
- Genuine development opportunities that come with being part of the wider Fletcher Building Group
- Women in Sales initiative - a dedicated programme whose core focus is on providing opportunities to women in our network to upskill, learn, grow and achieve their personal and career aspirations.
- Health & Wellbeing initiatives including an Employee Assistance Programme
We are proud of our diversity and see it as one of the things that make us better together.
Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.