Receptionist/Cleaner Backpackers
Wanderlust NZ is looking for a receptionist/ cleaner to join our award winning team. We are not your ordinary hostel! Check us out - www.wanderlustnz.co.nz
As a receptionist you will be responsible for the day-to-day running (in the afternoons and weekends) of the hostel and an integral part of the team, to ensure an efficient, smooth running, happy and profitable operation.As we are a small team, everyone cleans so there will be a mix of cleaning and reception shifts, and split shifts.
POSITION TASKS:Represents our 5 star hostel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay, and from where/how they booked.
Helps guests complete registration form and then assigns rooms, accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in Abode.
Works closely with the housekeeping department, and coordinates requests for maintenance and repair work or informs the manager if not urgent. Helps maintains 4 star level of cleanliness of rooms and common areas at all times.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in booking activities, buses and finding work. Knows the location and types of available rooms as well as the activities and services of the property. Performs daily cash-up on morning shifts
Deals with complaints effectively and finds solutions.Organizes events, helps promote the hostel on social media.
Experience we would ideally like -
At least one year's reception in accommodation setting, have experience in hostels, have knowledge of using Abode, Social media experience, Experience using online reservation software and working with online sale platforms such as Booking.com, hostel world. Be able to converse with other cultures.- Microsoft Office
- Marketing experience including promotions, event planning and increasing business visibly.
- leadership skills and attention to detail.
- Ability to manage and exceed customer service experience.
- Self-motivation,* initiative and great problem solving skills
- Excellent interpersonal skills, with the ability to communicate at all levels
- Attention to detail and great cleaning skills
We can sleep 110 people, You will be responsible for maintaining guestrooms, working areas, and the hostel premises in general in a clean and orderly manner to maintain our 5 star rating. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards.
We are looking for someone who is/has-- Great attitude, and fun personality
- Time engagement skills
- Attention to detail and great cleaning skills
- Uses initiative
Please do not apply if you cannot work Weekends, afternoons and rostered shifts split shifts. As we are a small team, we all work as a team and cleaning is definitely part of the job!
Start late Oct 2025, Start pay $2420 + hours per week, but definity more as the season gets busier.
MUST be able to work weekends, Christmas and New Year.
This is not a summer job, we are looking for someone who want to be part of a great team for at least a year. Perfect for a student who wants to continue to work next year while studying as we can be flexible with weekdays but still needed for weekends, hours could drop to work in with study hours next year.
Applicants must have New Zealand citizenship or residency to apply for this role.