Customer Service & Reservations Manager - Greymouth
Greymouth
Hotel Lake Brunner is a boutique hotel located in the peaceful township of Moana on the West Coast of New Zealand. Surrounded by native bush and overlooking Lake Brunner, we offer genuine Kiwi hospitality to both domestic and international guests.
We are currently seeking a full-time Customer Service & Reservations Manager to join our close-knit team. This is a varied, hands-on role suited to someone with experience in front-of-house operations, reservations, and online guest services.
- The Role
You'll also help ensure our presence on review and booking platforms reflects our high standards of service.
- Key Responsibilities
- Manage guest reservations and booking systems (direct and online)
- Oversee and deliver high standards of customer service throughout the guest journey
- Maintain relationships with inbound and wholesale travel agents
- Respond to guest enquiries, reviews, and feedback on platforms like TripAdvisor and Booking.com
- Support and train front-line team members to ensure consistency in service delivery
- Collaborate with management to implement seasonal promotions and monitor room availability
- What We’re Looking For
- Friendly, confident, and professional communicator
- Well-organised with strong attention to detail
- Experience in hotel or tourism customer service and/or reservations
- Familiarity with online booking systems and basic digital tools
- Able to work both independently and collaboratively
- Positive, proactive, and solutions-focused
- Qualifications and Experience
- At least 3 years of relevant experience in customer service or hospitality reservations
- A relevant qualification in hospitality, tourism, or business, plus 1–2 years’ experience
- Experience with international/wholesale travel clients is a plus
- Pay & Conditions
- Pay rate: $32.00 – $36.00 per hour (depending on experience and qualifications)
- Hours: 40 hours per week (rostered, including weekends and evenings)
- Location: Moana, West Coast – staff accommodation may be available
- Uniform and meals during shift included
- Supportive team culture in a stunning natural setting
Apply now and enjoy the balance of rewarding hospitality work with a peaceful West Coast lifestyle.
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