Store Manager
Rotorua
About the Role:**
As the Store Manager, you will be responsible for driving the store’s success through strong leadership, customer engagement, operational excellence, and team development. This is a hands-on role where you’ll be working closely with your team and customers each day.
**Key Responsibilities:**- Lead, mentor, and support a team of Customer Service/Sales Assistants
- Deliver exceptional customer service in-store and over the phone
- Build and maintain strong relationships with trade customers
- Drive sales and promotional activity to meet KPIs and targets
- Maintain high standards in visual merchandising and store presentation
- Manage store operations, safety, and compliance requirements
- Ensure the store operates safely and efficiently at all times
- Train and develop staff to reach their full potential
- Proven success in a leadership role within retail, trade, or hospitality
- Strong customer service and sales focus, with a drive to exceed expectations
- Excellent communication and team-building skills
- Experience in managing store operations and leading by example
- Sound knowledge of safety management and improvement practices
- Ability to multi-task, prioritise, and meet deadlines
- Physically fit and comfortable with manual handling (lifting up to 25kg)
- A team player with a positive and enthusiastic attitude
- A confident and engaged leader who enjoys mentoring and developing others
- Highly motivated and results-driven
- Committed to providing an exceptional customer experience
- Monday to Friday hours – no weekends
- Lead a respected brand in a dynamic and supportive environment
- Opportunities for career development and progression
- Work in a safety-first, customer-focused team
**How to Apply:**
Submit your resume and a brief cover letter explaining why you're the right fit for the role.
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We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued."_
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