Senior Housing Support Managerat Kāinga Ora – Homes and Communities - - Rotorua

Thrive in a fast

• changing environment and enjoy mentoring peers, based in Whakatane Create an impact in our customers' lives in our unique and culturally rich communities Fixed Term/Secondment opportunity until October 2026 Salary up to $96,227 + 5 weeks annual leave (pro rata)Te whiwhinga mahi
• Our opportunityAs Senior Housing Support Manager, you will work directly with a portfolio of our customers and their whānau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time.

• What you will bring You'll have a proven track record of meeting KPIs You'll have the ability to thrive in performance-driven environment You'll have a wealth of experience supporting customers with complex needs, with the ability to connect and build relationships with hard-to-engage customers You'll be experienced at coaching and mentoring others to support their development and fulfil their potential You'll be digital savvy to efficiently use and navigate our internal systems (Kotahi, IDP, Oracle) You'll have good understanding and knowledge of the Residential Tenancies Act You'll be adept at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind issues affecting our customers Your cultural awareness will align your approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika Excellent written and verbal communication skillsAs this role requires travelling around the local area, you will have a current full clean NZ driver's licence (pool vehicle provided).Nōu te rourou
• What's in it for you?

• Homes and Communities employee, we want to make sure that you have all the tools and support you need.

We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

• Our OrganisationAt Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.

• Our ValuesOur values were developed by us, for us.

They unite us as an organisation and guide how we work every day.

Our values are: Manaakitanga

• People at the Heart Mahi Tahi
• Better Together Whanake
• Be BoldTūhono mai
• Join usTo view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz If you have any questions about this role, please contact aash.karnawat@kaingaora.govt.nz Applications close on Tuesday 14th October 2025 at 5pm.We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.

We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.