Service Administrator - Kaikohe
We operate within the wider Whangarei area, through to the Mid and Far North.
The Role
Service Administrator – Full Time position available at our Kerikeri office
This role is all about administration of the services we provide to clients at home and in the community. The role is pivotal in ensuring the linkages between our Clients and their Support Workers. This involves managing the work rosters / daily schedules of our Support Workers to ensure Clients always have support as allocated.
To achieve this, you will make lots of phone calls to both Support Workers and Clients, communicating changes, juggling rosters, allocating jobs and problem solving. We use CareCall, a Client Management System that simplifies the scheduling process.
An example of a task associated with this role, will be to find a replacement Support Worker for a client when their normal rostered Support Worker is on leave.
It is very rewarding work, but it is a very busy role with time-critical components. The pressure will be on at times, but you will be part of a team of Service Administrators.
You will also be supported by a wider team including office staff, HR, and Nurse Coordinators.
Hours of Work
This role requires a combination of shifts;Monday to Friday (days to be agreed) or the possibility
1 day, 7-hour shift – on the Saturday or Sunday
The weekend shift will be on a rotating roster, over a period of three weeks.
Week 1 = Shift 1 - Saturday 7am to 2pm
Week 2 = Shift 2 - Saturday 2pm to 9pm
Week 3 = Shift 3 - Sunday 7am to 2pm
Location of Work
This role office based in Kerikeri , The week shifts are office base, the weekend shift can be carried out in either the office or WFH, can be discussed at interview.
Training
Orientation and training will be provided for a smooth transition into the role. After three weeks of office-based training, we will provide you with a laptop and mobile phone so you can work from home on the weekend if you choose. If working from home, you will need a quiet room that is away from others for private conversations, and reliable fibre internet connection.
About you
You will need to be empathetic, disciplined, reliable and dedicated with a positive “Can Do” attitude. You will need good computer skills, basic MS Office ability (Word, Excel).
If you are eager to learn, a problem solver, supportive, professional and a friendly team player, you will fit in well.
Major focus areas:- Champion Client Cares
- Empowering Support Workers
- Enhancing Operational Efficiency
- Health and Safety