Checkout 2IC
At PAK’nSAVE New Plymouth, we are fierce believers that our checkout crew are paramount to achieving an overall ‘Sweet As’ Customer experience. Customer Service is the secret sauce to our overall offer, and checkout is where the magic happens.
Have you got a background in Hospitality or FMCG? Are you in the airline industry looking for a ground-based adventure? We have an exciting opportunity for a Checkout Assistant Manager (2IC) who will play a vital role in leading our team of 45 high price fighters on their Good to Great journey.
We’re on the hunt for someone who has proven experience in developing strong customer service culture, as well as upskilling and developing service skills with team. Interested candidates will also have a track record in fast-paced environments, & achieving efficiency/productivity targets – something that will see you become a key contributor to our mission of Feeding Taranaki for Less.If you’re someone who can balance people, process, and performance — all while contributing to the morale of the team, and keeping customers happy, then this could be your next big opportunity.
About the Role; You’ll be hands-on, leading a large team in one of the busiest areas of the store — the checkouts! Your mission will be to deliver an efficient, but world-class customer experience. As a checkout 2IC you’ll be the right hand to our Checkout Manager and deputize in their absence.You’ll be involved in both the day-to-day running of the floor, as well as people management
Key responsibilities include:- Overseeing/supporting with staff rostering
- Ensuring restricted item sales follow legal and store policy
- Staff training and upskilling
- Leading behavioural examples for our team
- Assist with Performance Management, providing our team: Measurement, Relevance, and Recognition in their roles.
You’ll possess a passion for personal presentation standards, and presentation standards of our team.
Here’s what will help you shine:- A positive attitude and team-first mindset
- Previous experience as a Manager, team leader, or supervisor in the retail or hospitality industry
- Previous Experience as a flight crew member
- Strong multi-tasking and problem-solving skills
- Calm under pressure — Your mind is stronger than your emotions
- Physically fit and ready for action (this is a hands-on role)
- Able to pass a pre-employment drug & alcohol test
- Able to pass a Ministry of Justice Pre-employment screening
- Eligible to work in NZ
- Ability to obtain a liquor license (if you don’t already have one)
If this role sounds like it could provide you with your next challenge, apply now! Please include a cover letter and CV with your application.