Duty Manager - Napier

Employment Type: Full-time, Permanent (Minimum 30 hours/week)

About Us:

Leopard Hotel is a well-established hospitality venue in the heart of Waipukurau, offering a welcoming environment for locals and travelers alike. We pride ourselves on delivering excellent customer service and maintaining a high standard of hospitality across our accommodation, restaurant, and bar operations.

We are currently looking for a motivated and responsible Duty Manager to join our team and assist in the smooth running of day-to-day operations.

Key Responsibilities:

• Support the Hotel Manager in overseeing daily operations across accommodation, bar, and restaurant services
• Supervise and train front-line staff to ensure quality service delivery
• Ensure availability of stock and supplies for all departments
• Maintain a clean, safe, and presentable environment at all times
• Provide excellent customer service and handle customer inquiries or complaints
• Manage shift schedules and delegate tasks as needed
• Ensure health and safety, hygiene, and licensing requirements are consistently met
• Open and close the venue as required and ensure security protocols are followed

Skills and Experience Required:

• LCQ (Licence Controller Qualification) and GM Certificate (or willingness to obtain)
• Prior experience in hospitality or customer service roles is preferred
• Ability to handle responsibility and multitask in a fast-paced environment
• Good communication skills and a professional, service-oriented approach
• Flexibility to work weekends, public holidays, and evening shifts as part of a rotating roster
• Reliable, mature, and committed to long-term employment

Please send your CV and cover letter to apply. We look forward to welcoming the right candidate to join our team.