Part Time Sales Associate

We pride ourselves on delivering exceptional service and exceeding customer expectations. Join our team and be a part of a company that values growth, customer satisfaction, and teamwork. If you’re looking to build your career in retail, babycity is the place to learn, grow, and succeed.

Our Commitment:We promise our customers peace of mind, knowing their parenting journey starts with us. Our friendly and knowledgeable team is always ready to guide them in making informed purchase decisions. We aim to support Kiwi parents with every step of their parenting adventure.

Key Responsibilities:

As a Retail Sales Associate, you will be the face of babycity, creating a positive and engaging shopping experience for our customers, your primary responsibilities will include:

• Welcoming customers and offering helpful, friendly assistance to find the products they need.
• Promoting sales, promotions, and loyalty programs to enhance customer satisfaction and drive sales.
• Keeping the sales floor clean, organized, and visually appealing by restocking shelves and arranging displays.
• Meeting or exceeding sales targets.
• Answering customer inquiries about products, policies, and services with accuracy and professionalism.
• Operating the point-of-sale (POS) system, processing payments, handling returns and completing transactions efficiently.
• Assisting with inventory tasks, such as receiving shipments, unpacking stock, conducting stock counts, and reporting discrepancies.
• Supporting loss prevention by monitoring the sales floor, following security procedures, and reporting suspicious activities.
• Collaborating with team members to achieve store goals and maintain a positive, team-oriented atmosphere.
• Reporting to the Retail Sales Manager or Assistant, ensuring daily tasks are completed in line with store goals.

Required Skills, Experience, and Qualifications:Must-Have:

• Excellent interpersonal and communication skills for interacting with customers and teammates.
• Flexibility to work week, weekends, holidays, and occasional evenings.
• Basic math skills for handling cash and processing transactions accurately.
• Ability to stand, walk, and lift moderate weights for extended periods.

Nice-to-Have:

• Previous experience in retail, sales, or customer service.
• Familiarity with POS systems and other retail technology.
• Interest in parenting, to better connect with our customers.

Success Criteria:

• Consistently meet or exceed sales targets and contribute to the team’s overall performance.
• Deliver exceptional customer service, with positive feedback and a satisfaction rating of 90% or higher.
• Maintain a high level of product knowledge and engage in continuous learning.
• Show initiative in organizing the sales floor, addressing customer needs, and assisting team members.
• Be reliable and punctual, adhering to scheduled shifts.
• Take direction well, while also using initiative to complete tasks without prompting.

Compensation:

• From $23.50

Benefits:

• 25% employee discount off RRP on store products.
• Paid holidays.
• Opportunities for career advancement and development.
• Flexible scheduling, with options for shift swaps and preferred shift requests.

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