Membership Manager - Wellington Based
Here’s your opportunity!
**Association Membership Manager**Full-Time | Wellington-based (office-based, Mon–Fri)
**Role Summary**
The Association Membership Manager is responsible for driving membership growth, retention, and engagement. As the first point of contact for members, this role ensures a high-quality member experience while promoting the value of membership.The position requires strategic oversight of membership processes, engagement initiatives, and data-driven decision-making to support the organisation’s goals.
As part of a close-knit team, your success in this role contributes to the overall success of the organisation. We are looking for someone who takes pride in delivering a high-quality membership experience and understands the importance of team collaboration.
**Key Responsibilities**- **Membership Management:** Oversee the entire membership lifecycle, including onboarding, engagement, and retention process and initiatives.
- **Member Engagement & Communication:** Develop and implement initiatives that enhance member value, including personalised communications, events, and recognition programs.
- **Database & Reporting:** Maintain accurate membership data, track key metrics, and generate reports to support organisational strategy.
- **Program & Benefit Management:** Support professional development opportunities, networking initiatives, and membership benefit programs.
- **Collaboration & Support:** Work closely with internal teams, branches, and industry stakeholders to align membership activities with the organisation’s objectives.
- 3-5 years of experience in membership management, customer relations, or
- Strong relationship-building and communication skills.
- Proficiency in CRM and data analysis tools (Excel, Power BI, Mailchimp, SharePoint).
- Ability to manage multiple initiatives with a detail-oriented and analytical approach.
- Experience in developing and executing engagement strategies to enhance member satisfaction.
- Membership growth and retention rates.
- Member satisfaction and engagement levels.
- Data accuracy and reporting efficiency.
This role is ideal for a proactive, strategic thinker with a passion for member engagement and organisational growth. The ability to hit the ground running is essential.
**Key Attributes**- **Strategic Thinker:** Ability to drive membership growth and engagement.
- **Proactive & Organised:** Strong time management and attention to detail.
- **Excellent Communicator:** Builds strong relationships with members and stakeholders.
- **Data-Driven:** Comfortable using CRM systems and analytics for decision-making.
- **Team-Oriented:** Works collaboratively, understands that success is shared, and values contributing to a high-performing team.
***Applicants for this position must have NZ residency only.***
This is a Full-Time role, Monday to Friday, working from the National Office in Wellington. This is not a work from home role, and this is non-negotiable.
To be considered for this role, an interview will take place and references will be conducted. You may also be required to pass a pre-employment medical, drug and alcohol test. We will be assessing applications as they are received and reserve the right to close this advertisement early if a suitable candidate is found.We encourage interested applicants to apply as soon as possible
**You can email your CV to:**- anne.smith@jobsmith.co.nz
- kayla.robinson@jobsmith.co.nz to apply.