Administrator - Hospitality Support Servicesat Te Whatu Ora - Health New Zealand Waikato - - Taupo
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. About the RoleThis role is unique because you'll administer a wide range of essential services.
From providing front-line customer support at our busy enquiries desk, to coordinating meeting rooms, issuing ID cards, and overseeing uniform distribution, you'll ensure everything runs seamlessly. You'll support the key administrative processes that keep our hospital running smoothly, and create a welcoming experience for patients, visitors, and staff alike.
Be ready to build strong relationships and become an indispensable part of our dedicated team. If you're a quick learner who goes the extra mile and thrives in a supportive team, this is for you!Key responsibilities of the role:Provide Front-Line Customer Service: You'll be the welcoming first point of contact for patients, visitors, and staff, assisting with enquiries, directions, and managing the busy enquiries desks.Deliver Comprehensive Administrative Support: This includes handling general office duties, precise data entry, report generation, and managing service orders and invoicing.Coordinate Essential Hospital Services: You'll oversee meeting room bookings, set up AV equipment, prepare catering spaces, and manage uniform distribution from sizing to returns.Manage ID Cards and Support Operational Needs: You'll be responsible for issuing ID cards and assisting with crucial tasks related to linen, laundry, and cleaning audits.Assist with Volunteer Coordination: Your role will also involve supporting the daily monitoring, data collection, and recruitment efforts for hospital volunteers.
Click here to view the position description. About the ServiceThe Hospitality Support Services team plays a crucial role in creating a seamless and supportive environment for all – our staff, visitors, and most importantly, our patients. Our department is dedicated to providing top-notch services in meeting room coordination and AV, catering, ID cards issuance, uniform distribution, cleaning and sanitation, linen management, washroom maintenance, facilities management, rural security and attendants, Enquiries desks, and the seamless integration of volunteers and chaplains.
About youWe need someone who is a quick learner, tech-savvy, and possesses great customer service skills. You'll be someone who consistently goes the extra mile and is a true team player, ready to contribute to our collaborative environment.This is a 0.4 FTE role, working 32 hours per fortnight, with the flexibility to work additional hours as needed.Shifts are rostered between 7:30 AM and 8:00 PM, Monday to Friday, and 8:00 AM to 4:30 PM, Saturday and Sunday. You will be based at Waikato Hospital.Skills and experience you’ll need to be considered for the role:Profanely in English languageDemonstrated ability with customer service, and written and oral communication.Experience in administrative support /receptionist / office.Proven competency in computer skills – Microsoft OfficeAbility to use initiative, and be organised and methodical with processes.
Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. How to applyTo apply please click “Apply online” or apply via our Waikato Careers website by clicking here. All applications must be submitted through our online careers’ portal before 11:59 pm on 30 June 2025.
If you have any questions about the role, please contact Shivani Kulkarni at Shivani.Kulkarni@TeWhatuOra.govt.nz. We will review applications as received and may proceed with the recruitment process, before the closing date of this advert