Customer Support & Administration Assistant
Kiwi Cash Limited trading as Penny are looking for a proactive, detail-oriented and friendly individual to join our team as a Customer Support & Admin Assistant.
If you thrive in a dynamic environment, love helping people and have a knack for keeping things organized, we want to hear from you.
About the Role:In this multi-faceted role, you will be the go-to-person for ensuring that customers have a seamless experience, support the wider team and help keep our day-to-day operations running smoothly.
Key Responsibilities:- Respond to customer enquiries via email & phone in a professional, friendly manner
- Troubleshoot issues and provide solutions & escalate when needed
- Ensure timely follow-up and high satisfaction ratings
- Support in collecting marketing data (e.g. customer feedback)
- Perform general office duties and support other team members as required
- Excellent communication skills, both written and verbal
- Strong organizational skills
- A positive can-do attitude and the ability to work independently & together as a team
- Tech-savvy: Comfortable using tools like Xero, Email, Google Workspace
Due to the nature of our business, the successful candidate must be flexible and available to work
beyond standard office hours, including weekends & after hours. This includes the ability to work remotely from home after hours and on weekends to answer help desk calls & respond to support tickets.
This position is part time (minimum 20 hours per week - hybrid role). Please email through your cover letter & CV.