Technical Specialist - Intouch Technology Group - Alexandra
Alexandra
Intouch Technology Group Limited is a privately owned New Zealand tech business that creates world-class software for the global ski and tourism sectors. The organisation has a rich and immensely successful 30-year history but remains a small, highly effective and passionate team with a client base across New Zealand, Australia, Japan, Canada and the USA.
Having invested heavily in a new SaaS platform ('Elevate') and we are experiencing significant growth in demand both within New Zealand and internationally.
We are seeking a Technical Specialist to join our Queenstown based customer support team serving domestic and international customers. This is a demanding position requiring excellent written & verbal communication skills, problem-solving capabilities, teamwork, emotional maturity to effectively build a rapport with customers and a calm and focused temperament under pressure. In addition, we are seeking candidates that have:- At least 6 months experience using and/or supporting the Intouch application in a deployment or system administrator capacity.
- Preferably have operational experience in a high-volume ski resort or tourist attraction environment noting the complex nature of settings and transient nature of the customer base workforce.
- Hands on experience with C, C++, C#, HTML and Python.
- Previous experience in roles encompassing the training function of others.
Accuracy, data centric thinking and the ability to distil information to the salient points are key skills needed in this position.
The candidate will be required to be on call during peak periods to support domestic and international customers across multiple time zones. This position requires a self-starter who can work autonomously with minimal supervision, has a high attention to detail and acts proactively to address existing and potential technical issues.In addition to the above critical attributes, a highly customer centric orientation is key to being successful in this position.
This is a full-time position, 40 hours per week, based in Queenstown. Salary will be in the range of $75,000 to $85,000 per annum.
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