Customer Care Specialist - Bookings
Company Description**Here at Noel Leeming, services are our key differentiator that sets us apart from the competition. Our services range and offering ensures our customers purchases are delivered, installed, set up and secure in the space they need it, when they want it.
We are passionate about ensuring our customers have a great experience with our brand and this is where you come in!
**Job Description**As our Services Support Specialist, you will play a critical role in supporting our stores and our customers. Via phone and email you will aim to provide exceptional customer service with a particular focus on bookings.
Based in Wiri, Manukau, our contact centre is a 7-day operation. Our Services Support Specialists work a 5-day work week between the hours of 8:00am – 6:00pm. Flexibility is your key to success in this role.
**Qualifications** **What are we looking for?**- Experience in customer service – with the ability to handle the trickiest of customers queries
- Excellent written and verbal communication skills
- Great attention to detail and accuracy of work
- Effective decision-making skills
- The ability to work with a sense of urgency
- Enjoy working with a diverse array of people and building successful working relationships
- Competitive remuneration
- The Warehouse Group discount card across our brands.
- A paid day off on your birthday
- Opportunity for salary adjustment to take an extra 5 or 10 days leave each year
- Continuous training and development
- Not to mention, endless opportunities to grow and diversify within our group of brands
**Additional Information**So, what are you waiting for?
Our team continues to evolve and take shape, this is truly an exciting time to join us! You will be at the forefront of a growing area of our business and help to shape its future direction!
This is a great opportunity – don’t miss this!