Visitor Advisor - Wild Times

At Te Nukuao Wellington Zoo we are guided by our Kaupapa “Me tiaki, kia ora!” – we must look after our environment so all life will flourish. We punch above our weight in leading the way through connecting people with animals, saving animals in the wild and ensuring we're a voice to be heard.

In addition to this core mission, the Zoo provides unique opportunities close encounters with a number of the animals we are for.

Te Nukuao Wellington Zoo wants a diverse workforce that reflects Aotearoa New Zealand. We have our Rainbow Tick certification, and are committed to accepting, valuing, and embracing the diversity of all people

This is a new role primarily accountable for delivering a professional high-level service for the booking and management of our close encounters, responding to calls and emails and online queries, and ensuring our data base and record keeping is accurate and up to date.

This role will also take care of our online store.

From time to time the role will support our venues activities by monitoring email and responding to venue requests; and as needed joining our staff in the retail store.

This is set Monday to Friday role from 9am to 5:30pm with a 30-minute unpaid lunchbreak. The successful person will need to be able to work any public holidays that fall within those days.

• Successful experience in an administration
• Experience in a booking/reservation environment (useful)
• Customer service experience in retail or similar
• Well organised and able to manage differing priorities
• Effective verbal and written communication skills
• Known to have a friendly and approachable attitude
• A quick learner and a confident problem-solver
• Level-headed and calm under pressure
• Can work effectively both autonomously as well as in a team environment.
• Good computer skills.

• A fun, varied and unique place to work
• Uniform available
• Close encounter experiences so you know what you are talking about
• Yearly allocation of Zoo passes and Zoo Close Encounters that can be shared with family and friends.
• Zoo product discounts
• Free parking
• Supportive and collaborative team and management.
• Sick leave entitlement at commencement
• Free annual flu vaccinations
• The opportunity to be part of a passionate and committed workplace, dedicated to animal welfare, sustainability initiatives, community engagement and conservation outcomes.

If you have any support or access requirements, we encourage you to tell us when you apply or contact us at people&culture@wellingtonzoo.com so we can assist you through the recruitment process.

Applications close: 5:00pm Monday 9 June

We will be reviewing applications throughout the advertising period, and we reserve the right to withdraw the ad at any time.

Please note:

• Applicants for this position should have NZ residency or have a valid NZ work permit.
• If successful you will be required to undergo a police background checks and pre-employment drug and alcohol checks (which we will arrange).
• You may be asked to complete a pre-interview screen via phone or Teams.

Please contact people&culture@wellingtonzoo.com if you have any questions about the role or the application process.

Tuhono mai! Come join us!