Workshop Office & Support Assistant

Key Responsibilities

• Enter customer and job data accurately into our computer systems
• Manage emails and customer communication
• Create invoices in Xero and send monthly statements
• Use Excel and Word for basic spreadsheets and tracking
• Navigate the NZTA website for vehicle-related tasks (training provided)
• Answer incoming phone calls in a friendly, professional manner
• Order parts and supplies from our trusted suppliers
• Follow up on sales enquiries and customer bookings
• Maintain tidy, organised office records and paperwork
• Assist with social media posts and updates on Facebook

• Assist mechanics during pit inspections
• Help with handling chains, tools, and basic workshop tasks
• Support the team with general workshop duties as required
• Communicate clearly with mechanics and customers
• Keep the workshop environment safe, tidy, and well-organised

• Friendly, positive attitude and a willingness to help
• Clear, neat handwriting for job cards and workshop notes
• Confident with computers and willingness to learn new systems
• Comfortable working in a workshop environment
• Strong communication skills and a customer-focused approach, friendly and happy to listen to customer banter
• Reliable, punctual, and able to work well in a team
• Someone who enjoys variety and isn’t afraid to get stuck in

• Supportive team environment

• On-the-job training for NZTA systems and workshop processes
• Variety in your day — no two days are the same
• Opportunity to grow your skills in both admin and mechanical support
• A workplace where attitude matters more than experience
• 42 hrs a week. Odd Saturday is option paid as overtime.

Training is provided for all workshop-specific systems, including NZTA processes.