Administration
About the Role The Outpatient Administration Team covers a wide range of key tasks ranging from managing all processes relating to registration, referral lists, creating templates and scheduling of first specialist assessment including initial patient contact.
Providing a central patient enquiry service where patients can reschedule or cancel their appointments and seek general information about their visit. Providing an outbound call reminding service to patients in the evenings as part of initiatives.
Providing front line customer service at the main atrium reception, providing quality, and customer focussed reception service to patients attending clinics, patient admissions or making any type of enquiry.The purpose of this role is to provide a patient focussed registration and booking service to patients, general practitioners and outpatients departments.
Support the Team Leader to design new processes and work with services on quality improvement initiatives across the District Capital, Coast and Hutt Valley.The salary band for this role is $76705 to $84754, depending on experience.About you Strong sense of ownership, accountability, and responsibility in your workDemonstrates professionalism, integrity, and fairness in all interactionsConfident engaging with a wide range of people and delivering high'quality customer service, including front'line supportInternal and external customer focus, with a positive and approachable mannerEffective time'management and listening skillsAble to maintain strict confidentiality in line with the Privacy ActIntermediate Microsoft Office skillsPrevious experience in a healthcare environment is desirableFamiliarity with patient management systems is an advantageA good understanding of the English languageAbout theTeam/Service Location Our team is one of diversity, fun,multi-cultural and hard working.
We pride ourselves on the focus of the PatientJourney where two days are never the same. We are multi skilled which makes thediversity of our team unique. Service is within the Booking Centre, thatcovers, Radiology Schedulers/admin, Booking Centre schedulers, CMU schedulersand FoH.Main base is Capital Coast Wellington, with the expectation to work across other sites including Hutt Valley and Kenepuru, as required.Working at HealthNew Zealand Health New Zealand | Te Whatu Ora is'the weaving of wellness'. We're dedicated to ensuring excellent healthcare forthe people of Aotearoa/New Zealand.
Our people are at the heart ofeverything we do. Health New Zealand are committed to being good employers andhonouring our equal employment opportunity obligations. We embrace diversityand welcome application from all people, including all gender identities, ages,ethnicities, sexual orientations, and disability.
A workforce that is diverseand inclusive means that we are better positioned to understand and service ourcommunity. We are pro-equity health organisation, with a particular focus onMāori, Pacific Peoples, and the Disability Community. How to Apply To apply please click 'apply now.'All applications must be submitted through our online careers' portal 13th March.
If you have any questions about the role, please contact Diana Velazco (Diana.Velazcoflores@tewhatuora.govt.nz)We will reviewapplications as received and may proceed with the recruitment process, beforethe closing date of this advertisement.