Lounge Supervisor - Wellington Airport

Employment Type: Full-time

• Deliver luxury hospitality - Be the driving force behind exceptional guest experiences in a premium airport lounge.
• Grow your leadership career - Access NZQA qualifications, apprenticeships, and structured development pathways.
• Be recognised - Enjoy performance bonuses, awards, and a supportive team culture.

He angitutanga / The opportunity:

You'll be responsible for supervising and mentoring your team, maintaining high standards of presentation, and delivering a five-star experience to every guest.

Ko o kawenga / Your responsibilities:

• Supervise and coordinate catering staff, ensuring smooth daily operations and exceptional service.
• Maintain clean and well-presented dining and kitchen areas, adhering to hygiene and safety standards.
• Assist with food preparation and presentation, ensuring quality and consistency.
• Respond to guest requests and feedback with professionalism and urgency.
• Communicate effectively with colleagues and ensure compliance with company policies and procedures.

He korero mou / About you:

• Proven experience in a similar supervisory or hospitality role.
• Strong leadership and communication skills with a team-focused mindset.
• Flexible, reliable, and physically fit with a positive, can-do attitude.
• Committed to maintaining high standards of personal presentation and hygiene.
• Holds or is willing to obtain a NZQA Food Handling Certificate (Units 167 & 168).

Nga painga / Benefits & Perks:

• Fair Pay Commitment: Enjoy competitive pay plus annual performance bonus. We ensure all employees are paid fairly and benchmark salaries to reflect market standards.
• Comprehensive Training & Development:?Access to online learning programs, apprenticeships, and NZQA qualifications to support your career growth.
• Formal Career Paths:?We offer formal career paths to help you achieve your professional goals.
• Rewards & Recognition:?Celebrate your achievements with our Star Awards, Service Awards, and annual performance bonuses.
• Health & Wellbeing:?A commitment to providing a safe and healthy work environment, prioritizing the well-being of employees and customers.
• Corporate & Retail Discounts:?Enjoy exclusive discounts on health insurance, gym memberships, optometry services, and more.
• Inclusive Culture - We seek and value differences in people as these differences help us do better because "Together we are better"
• National Support Office (NSO) perks - Subsidised parking, city-fringe Parnell location with great public transport, hybrid working, regular engagement activities, daily knowledge sharing, and a top-grade coffee machine. Work with a great team and learn something new every day!

Please visit our Benefits page for a comprehensive list of our benefits.

Mo matou / About us:

• We are New Zealand's leading and largest food and support services provider across multiple industries.
• Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, ESS and Rapport manage these industry sectors.
• We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.
• We are committed to reflecting the diversity of our customers, suppliers, and colleagues. We also prioritise sustainability in everything we do, ensuring an inclusive and equitable environment for all.

Successful candidates will be able to pass per-employment checks satisfactorily.

Applicants for this position should have NZ residency or a valid NZ work visa.