Retail & Hospitality Supervisor - Hokitika
Are you looking to immerse yourself in a natural environment where glaciers, rainforests, and the ocean converge, at the foot of New Zealand's highest peaks. In South Westland, you'll have the opportunity to experience firsthand the wonders of nature, from breathtaking landscapes to thrilling outdoor activities like climbing, hiking, fishing, photography and many more.
We have an exciting opportunity for you! We are currently seeking a dedicated and motivated supervisor to join our team and help create an exceptional experience for our valued customers.
Position:Retail & Hospitality Supervisor – Fulltime (35+hrs per week) – Permanent
Location: Matheson Cafe, 1 Lake Matheson Rd, Fox Glacier, South Westland, New Zealand
About Us: Matheson Cafe is a vibrant and popular Cafe ad retail outlet known for its high-quality beverages, delicious food, and quality gifts. We take pride in our commitment to providing the finest coffee and delectable food while offering a warm and friendly environment that keeps our customers coming back for more.
Responsibilities: As a FOH and retail supervisor, you will play a crucial role in overseeing the daily operations and ensuring the smooth functioning of the business. Your responsibilities will include, but are not limited to:- Customer Service Excellence: Lead by example in providing exceptional customer service to every patron, ensuring they have an enjoyable and memorable experience.
- Team Leadership: Supervise and motivate a team of baristas and Retail staff, guiding them to deliver high-quality service and maintain a positive and efficient work environment. Collaborate and liaise with the management to ensure efficiency.
- Shift Management: Manage the daily operations, including opening and closing procedures, cash handling, and ensuring the operation is adequately stocked with fresh ingredients and supplies. Ensure staff are performing to high standards and working in time-efficient ways.
- Supplier Relationships: Maintain existing relationships and build new relationships with product suppliers to enhance the product offering.
- Quality Control: Ensure that all food and beverage items meet our high standards of quality and presentation, always adhering to health and safety regulations. Ensure retail areas are attractively presented and stocked.
- Training and Development: Assist in training new team members, providing coaching and support to help them excel in their roles.
- Problem Solving: Address customer concerns and resolve any operational issues that may arise during your shift promptly and professionally.
- Upkeep and Cleanliness: Maintain a clean and organized cafe environment, upholding our commitment to hygiene and aesthetics.
- Sale of Liquor/Health and Safety: Ensure all requirements of the Sale of Liquor Act are being adhered to. Train new staff on the requirements of the act. Ensure all health and safety requirements are met and a safe and supportive work environment is maintained.
- 1 yrs. Previous experience in a supervisory role within the food, beverage and/or retail industry or relevant industry/management/leadership qualifications.
- A passion for coffee and a strong knowledge of coffee preparation techniques is advantageous.
- Excellent interpersonal and communication skills to interact effectively with customers and team members.
- Ability to handle busy periods and remain calm under pressure.
- Demonstrated leadership abilities and the capacity to inspire and motivate a team.
- Flexibility to work a variety of shifts, including weekends and holidays.
- This is a full-time position.
- Competitive remuneration and opportunities for career growth.
- Training and development programs to enhance your skills and knowledge.
- Enjoy a fun and supportive work environment with a passionate team.
- Complimentary coffee and meals while on shift.
- Affordable staff housing
How to Apply: If you are excited about this opportunity and believe you have what it takes to be our FOH Manager, please submit your updated resume and a brief cover letter detailing your relevant experience and why you are the perfect fit for Matheson Cafe.
Email your application to chris@lakematheson.com
Matheson Cafe is an accredited employer, and we welcome applications from overseas, but priority will be given first to suitable applicants who are presently residents of New Zealand.
Note: We thank all applicants for their interest; however, only those selected for an interview will be contacted.Join our team today and be a part of our mission to serve the finest food & coffee and create lasting impressions at Matheson Cafe!