Retail Team Member

Company DescriptionAt JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place topower your career, and we’re excited to hear from you.

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

• Provide a high level of customer service standards including pre, during and post the sale.
• Achieve sales targets for you and your store by:
• Putting the customer at the centre of everything you do and creating “Raving Fans”
• Participating in all suppliers, compliance and sales training modules
• Participate in the STARS coaching program to learn and demonstrate the required sales behaviours
• Understand the JB HiFi 5 Steps of selling and demonstrate in all customer interactions
• Demonstrate safe work practices and assist the company in providing a safe and healthy environment.
• Contribute to the JB HI-FI brand and store experience by assisting with merchandising of all products on the sales floor, adhering to JB Hi-Fi Merchandise standards
• Enable a safe work environment for you, your team and customers, ensuring all OHS policies and procedures are adhered to.
• Support the efficient delivery and processing of stock into store, following store receiving processes
• Manage order fulfilment (delivery & click and collect) in line with procedures, including product pick and pack & dispatch, order fulfilment enquiries
• Engage positively with Store Management, take on board feedback to continuously grow and learn
• Assist with customer service requirements on the counter and on floor payment devices
• Assist the Store Management team, where required across our Sales, Merchandise and Operations areas

• Experience in being part of a high achieving team
• Demonstrated ability in required skills and competencies
• Unerring passion for creating great customer experiences

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!