Motel Manager - Waimate

Da Hai Investment Limited located in Kaikoura is a motel with 20 units. Currently we are in need of a motel manager to independently manage the day to day operation of the business.

Your duties may include but not limited to:

• Coordinate and oversee the reception and reservation;
• Supervise and ensure good customer service is provided;
• Supervise and ensure timely respond to room service requests and directing house-keeping and work quality checking;
• Supervise security of the motel by reviewing and supervising security arrangements;
• Oversee cleanliness and general appearance;
• Oversee and coordinate building repairs and maintenance including but not limited to lighting, power, heating, air conditioning, floorings, furniture, electricity, plumbing, gardening, window cleaning and etc;
• Assess customer satisfaction by reviewing the customer comments by emails and accommodation booking website;
• Deal with customer's complaints and concerns that could not be solved by staff;
• Ensure that tourism brochures are displayed on places where customer will have easy access to;
• Provide travel information to customer when asked and help arrange tours and transportation for them when requested;
• Collect and process advanced payments and record money earned;
• Review sales and activity reports, and other performance data to measure productivity and goal achievement;
• Determine goods and services to be provided and set prices for room rates and all other services;
• Oversee purchasing activities;
• Interview, hire, supervise and manage holiday park staff;
• Train staff members to ensure efficient operation and adherence to holiday park policies and procedure;
• Assign tasks to each staff and ensure the quality of work;
• Ensure government health, occupational safety and licensing regulations are followed; and
• Such other duties that the Employer may reasonably request from time to time.

• NZQF Level 4 Diploma or higher qualification business/management/hospitality field, or at least three years’ relevant work experience
• Excellent skills in business management and administration, customer service, negotiation, communication, interpersonal and marketing are prerequisite;
• Be available to work on weekends and public holidays
• Flexibility to work within a 7-Days a week operation including split shifts
• Be able to work in a fast-paced environment with good communication skills and team spirit
• Able to work till late evenings
• Clean police record and can pass drug tests

Other details:

• Work location: Kaikoura, Canterbury Region
• Length of employment: Full time and permanent
• Hourly rate: $31 to $35 per hour
• Hours: 40 hours per week (Minimum 30 hours guaranteed).

If you are willing to work at Kaikuora a long-term basis, and have the necessary attributes above, you are welcome to apply for the position by emailing your CV (including contact details and visa status) to us.

Applicants for this position with NZ citizenship or residence visa with relevant work experience and/or qualification will be given preference. Appropriate work visa is required for non-resident/citizen applicants.