[ref. c393021] Store Manager - Hamilton

Salary: NZD$ 27-30/- per hour

We have a supportive company culture that focuses on helping our employees to develop new skills and succeed in their retail careers.

Currently, we have a fantastic opportunity for a Store Manager in our VAPE ON, Wahi store. We are seeking motivated professional who wants to grow with us and be part of our exciting industry.

As a Store Manager your key responsibilities include :

• Effectively manage the overall operations of the store
• Lead the team independently and supervise the staff for smooth routine operations of business.
• Manages the daily operations of the Store.
• Manages and supervises staff, including hiring, rostering, training and performance evaluation
• Develops and implements policies and procedures to ensure efficient and effective operations
• Monitors and analyses sales and financial data
• Manages retail establishment finances, including budgeting and financial reporting
• Develops and maintains relationships with suppliers, and negotiates contracts and pricing
• Implements marketing and promotional activities to attract and retain customers
• Resolves customer complaints and ensures high levels of customer satisfaction
• Strategically plan the growth of business at local level ensuring maximum regular casual customer at the store.
• Introduce and implement new and innovative ideas to generate revenue.
• Manage operations with passion, integrity and knowledge while promoting the culture and values of the Store.
• Take random customer feedback to assess their satisfaction regarding customer service and use the same for making change in strategy of the business
• Plan promotions and combos to attract customers as part of marketing and to minimise stock expiry and wastage.
• Implement new company policies and procedures by developing plans and instructing staff.
• Provide direction to shift leaders and staff to achieve the Store goals.
• Consistently review operations and staff to identify any problems, concerns and opportunities for improvement
• Provide coaching and feedback to staff and assess performance on an ongoing basis
• Create a positive consumers experience by delivering a high level of service and ensuring all staff engage customers
• Manage the store to meet or exceed standards in safety and cleanliness.
• Train and coach staff on customer services principles and practices
• Follow the store policies and procedures including those for cash handling and safety/security
• Stocktake periodically and to check for difference in physical stock and stock in books.
• Make policies and checks to minimise stock expiry and wastage and to minimize the difference between physical stock at store and stock in books

Requirements : Qualification i.e. Diploma in Business or three years relevant work experience as Manager in relevant industry

Be able to work on weekend and on public holidays

Please note, this is a full-time position with rostered/split shifts, including weekends. Applicant should beavailable as per the rostered shifts including weekends.