Heat Pump Servicing Technician

About the Role

You will work alongside experienced pros in a collaborative environment that prioritizes your growth.

• Assist with routine inspections, cleaning, and basic servicing of heat pump units
• Engage with customers in a friendly, reassuring way—explaining services, sharing maintenance advice, and addressing concerns to ensure satisfaction.
• Manage your daily schedule of appointments, arriving on time and wrapping up efficiently to keep things running smoothly.
• Log service details via our user-friendly mobile app, including notes and photos, for easy team updates.
• Support minor installations or upgrades as you develop hands-on confidence.
• Spot and suggest opportunities for energy-saving enhancements to delight customers.

• Exceptional Customer Service: A warm, approachable vibe with strong listening skills—perfect for turning service calls into raving fans (experience from customer-facing roles like retail or hospitality is a plus!).
• Do not mind getting the hands dirty.
• Solid Time Management: Ability to stay organized, prioritize tasks, and hit deadlines in dynamic, on-the-go settings.
• Keen Learner: A can-do attitude and quick adaptability—no prior heat pump or technical experience needed, though any related background (e.g., basic trades, DIY, or entry-level maintenance) is beneficial and valued.
• Physically capable of working in varied settings (indoors/outdoors, using tools and ladders).
• Valid NZ driver's license and reliable vehicle.
• Clear communication skills, spoken and written.
• Bonus: Enthusiasm for sustainability or familiarity with electrical/plumbing basics (but we'll teach you the rest!).