Customer Service Officer
Join our team as a Customer Service Representative!
Are you enthusiastic, proactive, and ready to make a real impact? We’re on the lookout for passionate Customer Service Representatives to join a dynamic, fast-paced contact centre in Manukau, Auckland. You’ll be employed by Madison and work closely with our onsite team at a large government organisation.
As part of a dedicated team supporting a high-volume project, you’ll play a key role in delivering tailored solutions to customers through both voice and written channels. Every interaction matters and you’ll be the person who makes it count.
What’s in it for you?Your commitment to exceptional customer experiences, accuracy, and confident multitasking will set you up for success. We’ll provide full-time, paid training, giving you specialist knowledge and valuable public sector experience to boost your career.
Assignment Details- Start Date: Monday 23 February 2026
- End Date: Friday 3 July 2026
- Hours: 40 per week
- Pay: $29.45 per hour + 8% holiday pay
- Location: Office-based, Manukau location, near Westfield Mall - no parking provided
- Schedule: Training hours 9:30am to 6pm with a wider working window 8am – 6pm with 2 weeks’ notice if a change of shift is required.
- Training & Support: Comprehensive onboarding and ongoing guidance
- Excellent verbal and written communication skills
- Confidence navigating multiple computer systems on dual screens
- A positive, proactive approach to work
- Strong listening skills and the ability to assess situations and provide effective solutions
- Flexibility and adaptability to handle a diverse range of queries
If you’re available for the full duration of the contract and eligible to work in NZ, click Apply Now!
We’ll be screening applications as they come in so don’t wait!