Porter
The Role | Te mahi
We are seeking a Porter to provide an exceptional level of service that exceeds expectations of our guests. This role plays a key part in welcoming and assisting our guests, so a warm smile and helpful attitude are a must. If you enjoy supporting others, being on the move, and creating a positive first impression, we’d love to hear from you.
Reporting to the Duty Manager and Front Office Manager, you will ideally have experience in a similar role in a hotel environment. You will be passionate, well organised, be calm under pressure and have knowledge of local area. Ultimately, you will be responsible for ensuring our guests receive a memorable guest experience that is tailored to their individual needs.
This is a permanent, part time role of 20 hours per week minimum, based at Sudima Lake Rotorua. Weekend availability is essential.
Responsibilities | Ngā haepapa- Assist with guest enquiries
- Ensure guest messages, dry cleaning are delivered in a timely manner
- Communicate with DM or FOM of any issue/s that are raised
- Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services
- Record all luggage stored in an orderly manner
- Keep the luggage store room tidy and accessible at all times
- Follow any emergency procedures from DM when an emergency arises
- Must be updated on the knowledge of all room categories and amenities
- Hotel security floor checks
- Regularly inspect the lobby and public areas to ensure that the standards of the hotel are maintained and comfortable for guests, visitors as well as employees.
Requirements
About you | Ko koe tenei- Commit to minimum of 20 hours per week
- Ability to work shifts.
- Preferred that has full driver's license.
- Professional personal presentation and a great work ethic.
- Ability to work well within a team and build and maintain successful working relationships.
- Excellent organisational skills, able to prioritise conflicting tasks professionally.
- Strong guest service orientation.
- Demonstrates initiative and flexibility.
- Reliable, honest, and takes pride in their work
- Mature in both approach and attitude
- A team player who works well with others and follows directions
- Friendly and approachable, with a genuine passion for delivering great service to our guests
- Confident communicating with people from all walks of life
- Right to Work in New Zealand.
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
- Wellbeing programme including Health insurance discounts
- Excellent reward & recognition events
- Long service and anniversary gifts and benefits
- Staff, family and friends rates within our network of hotels
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!
Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.
Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone.Please let us know how we can support you in presenting your best self.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued