Assistant Office Manager
Tauranga
Prerequisites:
- Valid First Aid Certificate
- Current full driving license
- Clean Police Vetting Record
- A positive attitude and great interpersonal skills
- A good work ethic
- Waimarino Adventure Park reception and customer service
- Waimarino Adventure Park and Waimarino Tours Process and Administration
- General “Core Staff” activities
- Anyone who deals with Waimarino Group will comment on the warm and friendly welcome and where there are difficulties or disputes, that these are handled with care and consideration.
- Adventure Park customers leave saying they will recommend this experience to their friends.
- You and your staff do not burn out.
Basic duties include: Management
- Be a team leader, role model and motivator
- Ensure the correct and proper processes and quality management procedures
- Work with Office Manager to supervise staff members and ensure a high level of customer service and professionalism is maintained.
- Day to day management of the Adventure Park Reception
Human Resources
Assisting the Office Manager with:- Recruitment
- Training
- Rostering (liaise with Office manager, Operations manager and OSCAR manager as required).
- Performance reviews
- Greeting customers, you will be first point of contact for all clients in the Adventure Park, Kayak Tours and Education Trust in person and over the phone
- Explaining and advising on products and services for the Adventure Park and Kayak Tours from developed in depth knowledge of products and processes.
- Quoting for group programmes, team building events and tours.
- Taking bookings over the phone, email and in person including processing payments, bookings and invoicing
- Invoicing agents and groups on behalf of Waimarino Adventure Park and Waimarino Kayak Tours
- Acknowledging and replying to all customer feedback and reviews
- Communication and Company Culture
- Ensure there are open lines of communication with all staff, at all levels at all times.
- Take an active part in management meetings
- Operating Waimarino Adventure Park activities
- Assisting with daily start up and close down routines of the Adventure Park
Tauranga
to deliver practical, effective solutions. This full time role relates to the entire business and is situated in our Tauranga office.
THE POSITION:
Reporting to the Directors, the Office Manager will be responsible for the administration activities...
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Tauranga
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