[ref. d74693220] Customer Service Representative

**Hours**: Monday to Friday, 9:00am - 3:00pm

Are you ready for a role that keeps you engaged, challenged, and growing? We're looking for a motivated and reliable **Customer Service Administrator** to join our dynamic team onsite at the airport. This is more than just a job, it's your chance to be part of a global logistics powerhouse that values its people, supports career development, and celebrates excellence every day.

Whether you come from a call centre background, administration, or ideally a mix of both, this role offers the perfect opportunity to grow your skill set and build a long-term career in a supportive, fast-paced environment.

• **Work
• Life Balance**
• Enjoy consistent weekday hours, Monday to Friday, 9:00am
• 3:00pm, giving you plenty of time for your personal life.
• **Competitive Pay** - Earn up to $29 per hour while building your career.
• **Career Advancement** - Be recognized, valued, and supported as you grow within a global industry leader.
• **Positive Team Culture** - Join a welcoming, inclusive team that genuinely works together.
• **Dynamic Workday** - A perfect mix of customer interaction and administration - no two days are the same!
• **Global Brand Exposure** - Be part of one of the world's most respected names in logistics.

**Your Key Responsibilities**:

• **Customer Engagement** - Make outbound calls to support loyalty programs and resolve queries.
• **Complaint Resolution** - Respond professionally and empathetically to customer concerns.
• **System Management** - Update customer records, call logs, and feedback in internal systems.
• **Program Coordination** - Help manage reward and recognition programs.
• **Team Support** - Assist internal teams with escalations and provide admin support to senior staff.

• **Experience Mix** - Around 1.5-2 years in call centre roles and 1.5-2 years in admin roles.
• **Tech Confidence** - Proficient in Microsoft Teams, Excel, Word, PowerPoint, and Canva.
• **Excellent Communicator** - Friendly, clear, and professional on phone and in writing.
• **Detail-Oriented and Dependable** - Organised, reliable, and able to work independently.
• **Eager to Learn** - Motivated, coachable, and excited to develop your skills.

**Why You'll Love Working Here:**

Join a business that doesn't just deliver parcels-it delivers opportunity. With a strong focus on teamwork, recognition, and personal growth, this is a place where your effort truly matters. Whether you're starting to shape your career or looking to take it further, you'll gain the experience, exposure, and support to make it happen.

**Ready to Apply?**

Send us your CV and contact details today, your next great opportunity starts here!