Store Manager

Hours: Minimum 30 hours per week

• Effectively manage the overall operations of the store i.e. Smart Superette
• Lead the team independently and supervise the staff for smooth routine operations of business.
• Manages the daily operations of The Smart Superette.
• Manages and supervises staff, including hiring, rostering, training and performance evaluation
• Develops and implements policies and procedures to ensure efficient and effective operations
• Monitors and analyses sales and financial data
• Manages retail establishment finances, including budgeting and financial reporting
• Develops and maintains relationships with suppliers, and negotiates contracts and pricing
• Implements marketing and promotional activities to attract and retain customers
• Resolves customer complaints and ensures high levels of customer satisfaction
• Strategically plan the growth of business at local level ensuring maximum regular casual customer at the store.
• Introduce and implement new and innovative ideas to generate revenue.
• Manage operations with passion, integrity and knowledge while promoting the culture and values of the Store.
• Take random customer feedback to assess their satisfaction regarding customer service and use the same for making change in strategy of the business
• Plan promotions and combos to attract customers as part of marketing
• Implement new company policies and procedures by developing plans and instructing staff.
• Provide direction to shift leaders and staff to achieve the Store goals
• Consistently review operations and staff to identify any problems, concerns and opportunities for improvement
• Provide coaching and feedback to staff and assess performance on an ongoing basis
• Create a positive consumers experience by delivering a high level of service and ensuring all staff engage customers
• Manage the store to meet or exceed standards in safety and cleanliness.
• Train and coach staff on customer services principles and practices
• Follow the store policies and procedures including those for cash handling and safety/security
• Stocktake periodically and to check for difference in physical stock and stock in books.
• Make policies and checks to minimise stock expiry and wastage and to minimize the difference between physical stock at store and stock in books
• Plans promotions to minimize stock expiry and wastage.

Requirements: Age 18 years or older.

Be able to work on weekend and on public holidays

Previous relevant experience as Store Manager in similar business in the similar industry will be preferred. Please note, this is a full-time position with rostered/split shifts, including weekends. Applicant should be available as per the rostered shifts including weekends