Part-Time Sales, Admin & Customer Support – WFH
About Phantom Screens
Phantom Screens is a trusted New Zealand brand supplying and installing high-end, retractable insect screens for homes and businesses. Operating for over 20 years from Tauranga and Auckland, we deliver premium solutions across the Bay of Plenty, Waikato, Auckland, and Northland regions.We pride ourselves on quality and a seamless customer experience.
Work From Home Sales & Coordination AssistantPart-Time, Permanent | Flexible Hours | Work from Home in Auckland
We're looking for an organised, friendly, and sales-focused Assistant to be the vital first point of contact for our customers. This is a dynamic work-from-home role based in Auckland, where you will manage enquiries, qualify leads, and coordinate with our installers to keep projects running smoothly across multiple regions.
This is a permanent part-time position, offering great flexibility, especially around school hours. You’ll be managing 5–20 hours per week, with a natural increase during our busy spring/summer season.
What You'll Do
Be the Sales Driver: Respond promptly to new enquiries (mostly via our website) and use a short set of key questions to effectively qualify leads and convert them into confirmed quotes and booked installations.
Coordinate Projects: Expertly schedule measure visits and installations, coordinating efficiently with our installers' calendars across different regions.
Maintain Clarity: Keep our internal CRM/dashboard meticulously updated, ensuring every customer's status is tracked and liaising with installers to confirm times and share important job details.
Be Our Voice: Handle and return all incoming customer calls with a professional, friendly, and helpful manner.
What We're Looking For:- Proven Sales Instinct: You must have a confident phone manner and a natural focus on converting enquiries into sales.
- Exceptional Organisation: Highly reliable and organised, you can expertly juggle multiple enquiries, follow-ups, and scheduling tasks without dropping the ball.
- Tech Savvy & Adaptable: Comfortable and proficient with computer software, online calendars, our internal CRM dashboard, and able to quickly adapt to new business systems.
- Proactive Problem-Solver: You are a self-starter who enjoys multitasking and finding ways to improve systems and keep things moving smoothly.
Full training and support will be provided to the successful applicant.
Location & Availability:
Must be located in Auckland North or West with good mobile reception and a reliable internet connection.
Willing/able to meet regularly for training and team building (local travel required).
Must be available to take inbound calls during normal business hours (e.g., 8 am – 5 pm).
Hours, Pay & BenefitsPermanent part-time role with an hourly rate based on experience.
Seasonal variation: minimum 5 hours/week, averaging 20+ hours/week during spring/summer.
Enjoy the flexibility of a work-from-home role that respects your family or personal commitments.
Ready to be the engine that keeps our sales and coordination moving? Apply today!