Lead Dispatcher
WRKS NZ Ltd Auckland
Position Overview
The Lead Dispatcher oversees the day-to-day coordination and performance of the dispatch team, ensuring that transport operations run efficiently, safely, and in line with company standards. This role provides leadership and support to a small team of dispatchers, acting as the key link between Operations Management, drivers, and customers.
The Lead Dispatcher assists with workload management, problem-solving, and decision-making across all dispatch activities, while maintaining hands-on involvement in scheduling and customer communications.
Key Responsibilities
Team Leadership & Coordination
Communication & Reporting
Systems & Compliance
The Lead Dispatcher oversees the day-to-day coordination and performance of the dispatch team, ensuring that transport operations run efficiently, safely, and in line with company standards. This role provides leadership and support to a small team of dispatchers, acting as the key link between Operations Management, drivers, and customers.
The Lead Dispatcher assists with workload management, problem-solving, and decision-making across all dispatch activities, while maintaining hands-on involvement in scheduling and customer communications.
Key Responsibilities
Team Leadership & Coordination
- Lead and support a team of 3–4 dispatchers to ensure all transport jobs are planned and
- Allocate daily dispatch duties, manage workload balance, and provide guidance on
- Act as the first point of contact for escalation from dispatchers and drivers.
- Train, mentor, and develop dispatchers in line with company processes and standards.
- Monitor performance and accuracy of dispatch entries in Trifecta (or equivalent TMS).
- Oversee daily job scheduling to ensure optimal use of trucks and drivers.
- Ensure all jobs are dispatched with correct details — time, location, load type, equipment, and driver requirements.
- Support the Operations Manager with planning for peak workloads, backloads, and
- Monitor on-road performance, delays, and respond to unexpected issues such as
- Liaise with customers to confirm delivery times, resolve issues, and maintain high service
Communication & Reporting
- Communicate clearly with drivers, dispatchers, and management to ensure smooth
- Provide input to operational improvement initiatives and cost efficiency reviews.
- Work closely with the Maintenance and Yard teams to align truck availability and
Systems & Compliance
- Ensure accurate and timely data entry in Trifecta, EROAD, and related systems.
- Monitor compliance with fatigue management, route permits, and load restraint
- Support adherence to company Health & Safety, Site Connect, and customer site
- Maintain knowledge of company fleet capabilities and limitations.
- Strong leadership and team coordination skills.
- Excellent communication and problem-solving abilities.
- High attention to detail with strong time management.
- Calm under pressure and able to make sound operational decisions.
- Proficient in transport management systems (e.g., Trifecta), EROAD, and Microsoft 365.
- Customer-focused with a solutions-driven approach.
- Minimum 3–5 years’ experience in transport dispatching or logistics coordination.
- Experience leading or mentoring staff in an operational environment.
- Strong knowledge of heavy transport, crane truck operations, or construction logistics
- Understanding of NZTA regulations, CoR, and H&S compliance.
Direct Reports - Dispatchers (3–4 staff)
Auckland
PLEASE NOTE THIS ROLE IS ONLY OPEN TO CURRENT EMPLOYEES OF HEALTH NEW ZEALAND. WE'RE UNABLE TO ACCEPT APPLICATIONS FROM PEOPLE OUTSIDE OF OUR ORGANISATION.
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