Customer Service Officer Part Time

apartmentNew Zealand Post placePalmerston North calendar_month22/10/2025

Permanent Part time $27.51 per hourImagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.Working from our Terrace End site in Palmerston North, our Customer Service Officers deliver an exceptional level of service to manage inquiries, requests or concerns from customers at our front counters and by phone.
You'll champion our products and services, provide suggestions and access information for our customers.
Each day is busy and varied and will see you developing your problem

solving skills.

We're a lively bunch, with a diverse set of skills, but we all share one common goal

to contribute to the growth and prosperity of our beautiful Aotearoa.SHIFT AVAILABLE:Mon, Tues, Thus, Fri 12:15-17:45pm and Saturday 08:15-12:15pm (24 hours per week Wednesday and Sunday rostered off) Day to day you will:Interact with customers whilst ensuring high levels of customer satisfaction.Keep an eye out for opportunities to improve the way we deliver our services.

Sorting and organising parcels (some heavy lifting is required)About You:To be successful in this role you will ideally have a background in customer service, retails skills or experience in mail/ parcel sorting.What we need from you: Proven previous experience in a customer facing roles Problem solving skills

can you think on the fly and find the best outcomes?Administration and data entry skillsConfidence to interact with people from all backgrounds face to face, phone and emailWhat can we offer you?Learning and development opportunities to help support your career goalsA value's driven organisation that supports and respects its employeesA safe and secure work environmentAt NZ Post, we know what values we hold and the exciting direction we are taking our business.

Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:Access to discounted health insurance plans for you and your familySpecial rates on fantastic holiday home accommodation around New ZealandFull use of a Wellness portal to help you lead a long, happy and healthy lifestyleAn Employee Assistance programme to support you when you need itAll applicants will be required to provide proof of their eligibility to work in New Zealand.

Any appointment will be subject to a satisfactory drug test and security check.

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