Internal Sales & Customer Support
Who we are:
OMRON is a global leader in the vibrant and fast-growing automation and robotics field. We develop quality technology incorporating Robotics, Automation, IoT, Big Data, Safety solutions and Machine Vision. We work seamlessly with businesses across a wide range of industries to help drive their digital transformation.
We are large enough to make a difference, Smart enough to listen.
Our company employs 28,000 people worldwide. Locally, across Australasia we have seven locations and over one hundred employees. Our engineering solutions empower more than 5000 customers – many of them are high-profile organizations.
We’re mature enough to provide stability, Young enough to think ahead.
During the past 90 years, we’ve proudly achieved a host of “World Firsts”, including Machine vision-guided robots, 2D codes, ATM Machines, Digital blood pressure monitors, Proximity sensors, etc. For the recent decade, we’ve been continuously named as one of the World’s Top 100 innovative companies.
We plan to supercharge our growth by implementing an ambitious long-term plan: “Shaping the Future 2030.”
We’re seeking a motivated and detail-oriented Internal Sales & Customer Support professional to assist our external sales team and ensure excellent service for our customers.
A technical background or engineering qualification is highly regarded. This role suits someone organised, customer-oriented, and interested in growing their career in the automation and technology sector, with potential to progress into technical or external sales roles.
Based: 65 Boston Road, Mount Eden, Auckland, 1023, New Zealand
Key Responsibilities:
- Sales & Order Support: Order entry, preparing quotes, responding to customer inquiries, attending to walk in customers and processing credit requests.
- Customer Service: Engage with a wide range of customers — including wholesalers, OEMs, integrators, and end-users — to understand their needs, provide accurate lead times, and deliver a high level of service.
- Documentation & Coordination: Keep accurate records of sales activities, support cases, and customer interactions.
- Team Collaboration: Work closely with internal departments, including Sales, Logistics, Accounts and Engineering, to ensure seamless operations and support.
- General Support: General Support: Provide day-to-day support to the Logistics Team Leader and assist with any other tasks as assigned.
- Strong communication and organisational skills
- A proactive, customer-first attitude
- Ability to multi-task and work well in a team environment
- Prior experience in customer service, internal sales, or admin roles preferred
- An Engineering or relevant trade qualification is highly regarded
- Fresh graduates from any engineering background are welcome as well.
- Work with a respected, innovative global leader
- Build your skills in a growing tech-driven industry
- Be part of a supportive, down-to-earth and friendly team
- Clear pathway for progression into technical or sales roles
- Work with groundbreaking technologies – including AI, IoT, Robotics, and Smart Automation – and help shape the future of industrial automation.
- Prime location – enjoy the convenience of our Mount Eden office, centrally located and well-connected with off-street parking.