[ref. y14680817] Customer Service Officer L1 - Taurangaat Inland Revenue Te Tari Taake - - Greerton

About the role

• Mō te TūrangaAre you passionate about making a positive impact on the economic and social wellbeing of New Zealand Aotearoa?

• Mō te Tari TaakeInland Revenue is the backbone of New Zealand's revenue system, collecting the funds that support essential services and programmes Through a focus on excellent service and fair compliance, our work supports the country's economic strength and social wellbeing.What's the role?
• He aha te mahi?As a Customer Service Officer based in New Zealand Aotearoa, you'll be part of a dynamic frontline team.

• we help fund and deliver services that support people across Aotearoa.

This role is about more than numbers; it's about people.

You'll be the first point of contact for a diverse range of customers, helping them understand their obligations and get things right from the start.In this role, you'll take the time to understand each customer's unique situation and use your judgement to help them achieve the best outcomes.

A key part of your role will involve working with customers who have overdue accounts, guiding them through repayment options, and taking fair and empathetic steps to recover outstanding debts.We support customers across six different service areas, each with its own unique mix of communication channels.

• Ko wai mātou e kimi nei?We welcome applications from people of all backgrounds and experiences based in Hamilton, Upper Hutt, Tauranga and Nelson.We are looking for individuals who:communicate clearly and effectivelysolve problems with confidence and careshow empathy and understandingadapt to different situations and peoplecollaborate well in a team environmentare comfortable using digital tools and systemspay attention to detailhave experience in customer service or contact centreshave an interest or experience in debt recovery or financial hardship support (a plus) Have experience in making outbound calls to negotiate debt collection and confidence in assessing financial positions.What's in it for you?
• He aha ngā painga mōu?At IR, we support your wellbeing and work-life balance.You'll benefit from the following:Ongoing training and developmentGenerous leave entitlements (annual, sick, parental)A supportive, inclusive workplace cultureFinancial wellbeing support, including payroll giving and KiwiSaver contributionsOpportunities to give back through volunteering and community serviceThis is a full-time role of 75 hours and 50 minutes per fortnight, worked between 8am and 6:15pm, Monday to Friday, with scheduled shifts based on business needs.

• Me Pēhea te Tuku TonoReady to make a difference?

• please apply early.For questions, email CCSCareers@ird.govt.nz and one of our team members will be in touch.Our recruitment process includes a short video interview, cognitive test, face-to-face interview, and reference checks.Cultural commitment
• Te Tautoko AhureaAt IR, we work together to make a meaningful difference for all New Zealanders.

Our values guide us in creating a workplace where everyone feels respected, supported, and empowered to thrive.