[ref. r20275924] Aftersales - National Account Manager

Drive customer success. Build partnerships. Deliver results.

Location: Auckland | Full-time

We're seeking a National Account Manager - Aftersales to take ownership of key national accounts, ensuring customer satisfaction, retention, and revenue growth.

In this pivotal senior leadership role, you'll manage proposals, contracts, and SLAs, while building strong relationships with clients and our dealer network. You'll work closely with senior leaders and internal teams to deliver tailored solutions, resolve issues, and identify new business opportunities.

What you'll do:

• Collaborate with dealers and internal teams to deliver seamless customer experiences.
• Be the main point of contact for key national accounts.
• Build trusted, long-term customer relationships.
• Lead proposals, contracts, and SLA management, ensuring compliance and service excellence.
• Monitor account performance and identify growth opportunities.
• Track spend, resolve escalations, and drive continuous improvement.

What you'll bring:

• Key account management experience - with corporate and family businesses alike.
• Strong understanding of aftersales process and best practice.
• Knowledge of proposals, contracts, and SLA frameworks.
• Commercial acumen with strong negotiation and relationship skills.
• Strong lead by influence track record.

• Work with leading brands in the automotive and heavy vehicle sector.
• Play a key role in shaping national aftersales strategies and customer centric focus.
• Work alongside some of the best senior leaders in the industry.
• Competitive salary, company vehicle, and development opportunities.

Take the lead in managing our national accounts and delivering excellence across the country.

Apply now and help us grow our network and reputation.

To apply for this job go to: https://keithandrews.recruitmenthub.co.nz/Vacancies & enter ref code: 6810332.

Applications close 17 Oct 2025