Team Leader Housing Support (Rotorua)at Kāinga Ora – Homes and Communities - - Whakatane

Provide operational leadership to achieve better outcomes for our customers and staff Do you have strong networks in the community and other supporting public service agencies?

• Our opportunityThe Team Leader Housing Support leads and inspires a team of Housing Support Managers and Senior Housing Support Managers.

• What you'll be responsible for Our Team Leader Housing Support will: Effectively manage team culture and dynamics to develop and mature a collaborative, high performing team with collective drive to deliver excellent service for Kāinga Ora customers Provide leadership, support, coaching and guidance, creating a safe and healthy work environment where customer outcomes, operational targets and positive people experiences are achieved Manage and monitor the health and safety of a largely mobile team, providing support and guidance as required to their people Produce operational reporting that shows the work types, volumes and services being managed by the team and how the team is performing Work collaboratively with the Advisor Placement to assign whānau to the best-fit Housing Support Manager or Senior Housing Support Manager Contribute to enhancements of the role and to quality outcomes for each whānau.Ngā pūmanawatanga ōu
• What you'll need To be successful our Team Leader Housing Support will have: Proven experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups who look after a portfolio of customers with varying needs Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload and specialised community needs Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika, with experience working with different cultures and/or community groups.Nōu te rourou
• What's in it for you?

• Homes and Communities employee, we want to make sure that you have all the tools and support you need.

We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

• Our OrganisationAt Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.

• Our values Our values were developed by us, for us.

They unite us as an organisation and guide how we work every day.

Our values are: Manaakitanga

• People at the Heart Mahi Tahi
• Better Together Whanake
• Be BoldTūhono mai
• Join usTo view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz.

Please note: all applicants, including existing employees, need to follow this process.

We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.If you don't tick all the boxes in this listing but think that you could be a great fit based on your unique background and skillset, we would welcome an application from you.

Don't hesitate, as we may review applications as they are received and reserve the right to close advertising early.