Family Store Team Leader - Whanganui

• Have the skills to increase sales and implement operational processes?
• Want to join a great organisation and make a difference in your community?

About the Family Stores

The Salvation Army has a nationwide network of over 130 Family Stores that sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We aren't your typical retail store, no two days are the same in terms of our customers, volume of donations received, or what you may find while processing and pricing goods to sell.

About the role

In addition to leading a successful Store team, this role also works closely with the Area Manager as part of a Senior Operational team to support successful implementation of strategic directives. Our Team Leaders are dynamic and savvy, leading by example, with proven abilities to motivate and coach people, increase sales, implement best practice processes and ensure good quality stock is processed, priced appropriately and well displayed.

Key responsibilities include the following:

• Lead staff and volunteers effectively, developing a collaborative, positive team culture that provides our customers and donors alike with a great experience
• Model and perform tasks within all of the store's operational functions, providing training opportunities and support to the team
• Ensure expected donation processing, pricing and merchandising operations are running in accordance with national standards of practice
• Ensure the store is well presented, providing a comfortable, safe and enjoyable environment for staff, customers and donors
• Conduct regular team meetings that provide a clear understanding of the stores purpose, desired targets and performance, and provide opportunities for feedback and flag issues
• Compliance with policies and standard operating procedures, including health and safety HR, and audit requirements
• Completion of day-to-day business, financial and administrative tasks effectively and accurately

Person specification:

• A commitment to quality and outstanding customer and donor experience
• A collaborative, positive and hands on leadership style with the ability to get alongside and support staff
• Ability to motivate and direct a team to achieve goals with clear communication, energy and enthusiasm
• Be confident in using various retail and communications technology such as point of sale software and tablets
• An ethical approach to working in a respectful, honest and transparent way to build trust across the Family Stores, upholding the values of The Salvation Army
• Be comfortable working within set procedures but able to apply sound judgement when initiative is required
• Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check

Our offer to you includes the following:

• An additional working week of Salvation Army leave awarded annually on 1 July
• Free confidential counselling services to support your wellbeing
• Subsidised flu vaccinations
• Discounted Medical Insurance with Southern Cross
• TSA discount card for discount with various retailers
• A position within a long-standing, respected nationwide organisation
• Opportunities for growth and development
• A varied and fast paced role in a friendly, fun team
• Enthusiastic team of likeminded people
• The chance to make a difference in your community

Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.

This is a permanent role at 37.5 hours per week. Please note, Family Stores operate on some public holidays.

The starting hourly rate for this role will fall between $28 and $30 per hour

Please review the position description by copying and pasting this link into your browser: https://expressonline.haineslink.co.nz/pdfs/794820_Other.pdf

To apply for this job, go to our job site and enter the job code 11913TM