Service Administrator

Underwood and Wilkins is a long-standing motorcycle dealership with over 50 years in the Bay. We are known for quality workmanship, trusted advice, and a strong riding culture.

We are looking for a Service Administrator to help manage the front end of our busy workshop. This role requires a positive attitude, clear communication, and strong attention to detail. Some Mechanical knowledge would be advantageous but not essential.

• Answering customer calls and managing bookings
• Meeting and greeting our customers with a friendly can-do attitude
• Controlling the workshop diary and workload
• Completing daily service reminders and follow-ups
• Preparing accurate job cards and checking parts availability
• Keeping customers informed throughout the service process
• Supporting health and safety administration and compliance
• Maintaining Warranty repairs

• Have a professional and friendly phone manner
• Be organised and able to manage multiple tasks
• Be proficient with Microsoft Office - WORD and Excel
• Work well in a fast-paced environment
• Take ownership and follow tasks through
• Ideally, have some understanding of mechanical or workshop environments
• Have a good geographical knowledge of the region

• A stable, full-time role in a well-established business
• A supportive team environment
• Health care package after a 90-day trial
• The opportunity to be part of a business that values doing things properly

Hours are Monday to Friday, 8:00am to 5:00pm, with a one-hour lunch break. Some Saturday morning work may be required.

Send through your CV - phil@underwoodandwilkins.co.nz