Food and Beverage Supervisor
We here at Copthorne Solway Park are seeking a Food and Beverage Supervisor to demonstrate care and attention to detail in a fast-paced environment, setting the example for the Food and Beverage team, to ensure every guest feels right at home whether they're dining in our restaurant, ordering room service, or attending a conference or event.
You take charge of day-to-day Food and Beverage operations and lead your team, to ensure each service period runs smoothly and hotel processes, stock control, and quality standards are executed like fine art.
Primary Responsibilities
With a hands-on approach, you set the example for your team, driving exceptional guest service, quality standards, sequence of service and immaculate grooming and presentation.Guests are delighted by you and your team upon entry, being personally greeted and seated promptly and you ensure their needs are met by you or a team member timely and efficiently, whether it be table service, order taking, table clearing and prompt and accurate cashiering.
With your eye for detail, the stock management system is managed according to process.Guest feedback is of utmost importance to you and the outlet's continual improvement, you encourage team members to gather feedback at every opportunity.
You support in the effective handling of guest complaints, escalating to your Manager as needed.
You adapt reasonably well to technology, managing the Point of Sale system to update items, prices, logins and troubleshoot issues.
Teamwork makes the dream work - you support all aspects of Conferences and Events, from day to day management, and communications to ensuring floor members assist when needed
Helping with on the job training of team members, supporting in the induction and onboarding of new starters.Keep consistent and open communication lines with all relevant departments across the hotel and keeping your Manager informed of any problems and unusual matters.
Skills, Experience and Requirements
You have at least one year of relevant work experience in Food & Beverage and Hospitality.
You will have demonstrated experience leading a team
Demonstrable expertise in facilitating general food and beverage procedures and processes, and general operational activities will be highly regardedShift work will be required and may include early and late shifts as per Hotel operations.
Flexibility is required to work on a rotating roster, weekend and public holiday shifts are required.
Good communication and customer service skills is a requirement.
Good computer literacy and adaptability to new technology is highly desired.
You possess strong food & beverage, coffee, wine and cocktail knowledge
You can physically meet the demands for this role including constant standing & walking, frequent lifting and moving of objects.Immaculately presented - you have exceptional grooming and always wear the appropriate uniform and name badge, with pride! You make sure your team always look the part too.
Please Note: Only New Zealand citizens or resident visa holders or people with valid work permits for this role should apply. Please provide evidence of your ability to work in New Zealand when applying.