Massage Shop Manager

Full-Time | Permanent | 30 hours per week

Long Brother Ltd is a well-established massage therapy business dedicated to delivering professional and therapeutic massage services to our clients in a clean, calming, and safe environment. We pride ourselves on high service standards and a loyal customer base.

We are currently seeking a passionate and experienced Massage Shop Manager to join our team and oversee the day-to-day operations of our store. This is a leadership role requiring both strategic thinking and hands-on involvement.

Key Responsibilities:

• Manage daily operations of the massage shop to ensure smooth and efficient service delivery
• Supervise and coordinate massage therapists and support staff, including roster management and performance reviews
• Ensure compliance with health and safety regulations and professional standards
• Monitor inventory and manage supply ordering within budget
• Handle client complaints, feedback, and ensure customer satisfaction
• Develop and implement marketing strategies to increase customer engagement and sales
• Maintain financial records, track revenue/expenses, and assist with payroll processing
• Support recruitment, onboarding, and staff training
• Ensure the workplace maintains cleanliness, hygiene, and a welcoming atmosphere

Skills and Experience Required:

• Excellent communication, leadership, and interpersonal skills
• Strong organisational and time management abilities
• Knowledge of retail or service business operation and customer service excellence
• Proficiency in basic business software (e.g. Microsoft Excel, POS systems)
• At least two years of experience in manufacturing or food production management.
• or a Level 5 relevant qulification in Business, Management, or a related field or Bachelor's qualification is in any field may substitute the experiences

Employment Conditions:

• Full-time, minimum of 30 hours per week
• Pay range: $27 – $32/hour depending on skills and experience
• Work may include weekends or public holidays, with appropriate days off
• Located in Auckland, NZ