Customer Experience Officer
Customer Experience Officer
Requisition ID:9704Introducing Suntory Oceania
Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship, and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres, and more than 1500 Suntoryans across Australia and New Zealand.
Our market-leading portfolio includes over 40 brands such as Jim Beam, Maker's Mark Bourbon, Hibiki Japanese Whisky, Canadian Club Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. As One Suntory, we aim to be the fourth largest beverage player in the region, creating more beverage moments from sunrise to sunset and bringing the best of Suntory to Oceania.
The Opportunity
This role offers an exciting, fast-paced environment where your primary focus will be delivering exceptional service to our clients across Australia & New Zealand. It is an onsite position with hours from 8:30 am to 5:00 pm.Key ResponsibilitiesHandle and manage customer inquiries via phone, email, and chat professionally and efficiently.Utilize systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.Collaborate with and support internal teams, including Credit, Sales, and Logistics.Adapt to ongoing system and business transformations to support our evolving needs.What's in your toolkit?Customer Service or Contact Centre experience.A customer-centric mindset aiming to provide exceptional service.A friendly, approachable demeanor that fosters strong relationships.Excellent verbal and written communication skills.Relationship building skills.Ability to thrive in a changing environment and manage multiple priorities.Enthusiasm for working with renowned brands and a desire to grow within our organization.Our DEI Commitment
At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.
Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We encourage applications from all qualified individuals and aim to make our interview process as inclusive as possible, offering reasonable accommodations as needed.Together, we can cultivate a workplace where everyone can thrive and support our mission of Growing for Good.