Customer Service Rep Wanted - Te Awamutu

• Join NZ’s top-performing Novus branch!
• CSR role with variety, autonomy & growth opportunities
• Great culture, supportive leadership, & customer-focused work

We're Novus Te Awamutu - a small but mighty team consistently punching above our weight. We're proud to be #1 in the Novus network nationwide, with back-to-back Location of the Year and Customer Excellence Awards to prove it.

Our secret? A tight-knit, hands-on crew who believe in leading from the front. Our managers work shoulder-to-shoulder with the team to make sure everything we do is done to the highest standard - with a focus on fun, quality, and a stress-free environment.

We're currently on the lookout for a Customer Service Representative to join our Te Awamutu branch full-time.

• Front-line customer service - booking jobs, answering phones, and keeping things running smoothly.
• Coordinating daily workloads for our workshop team.
• Processing insurance claims and liaising with customers.
• Identifying and ordering the right windscreens for vehicles and machinery.
• Quoting, invoicing, and charging jobs using the Novus management system & Xero.
• Daily reconciliation of EFTPOS and cash transactions.
• Leading Health & Safety meetings and helping ensure a safe work environment.

• A good understanding of vehicles and machinery - basic mechanical knowledge is a bonus.
• Great communication skills - confident on the phone and in person.
• Strong problem-solving skills and a calm approach under pressure.
• A knack for organisation and time management.
• Accuracy with data entry and basic admin / account management.
• Experience with Xero is helpful (but not essential - we'll train the right person).
• Most importantly: a can-do attitude, a sense of humour, and a genuine desire to help people.

• Being part of a tight team with a strong, supportive culture.
• Joining a nationally recognised branch with opportunities to grow.
• Feeling valued every day - we notice and appreciate great work.
• Variety! No two days are the same - this is a hands-on, dynamic role.

Sound like a role you could excel in? We'd love to hear from you. APPLY NOW through our online application form.

Please Quote Reference Number 13313